Junior Telecoms Support Specialist

Placements24; Bloemfontein; Hybrid; ZAR 180,000 - 260,000; Full time

Benefits offered by this job

Competitive salary

Health benefits

Paid training and certification

Hybrid work model

Mentorship

Job summary

Placements24 is seeking a Junior Telecoms Support Specialist in Welkom to deliver first-line technical support for telecom services and equipment. You will assist customers with connectivity issues, account management, and service changes, while learning through a hybrid mix of office-based and remote work.

The role emphasizes development in telecommunications, providing training and mentorship within a supportive team to enhance customer satisfaction and operational efficiency in the Free State

Qualifications

• High school diploma or equivalent; IT/Telecom diploma is advantageous.
• Basic understanding of telecom concepts, internet connectivity and telephony.
• Familiarity with computer hardware, software and operating systems.

Responsibilities

• Provide first-level technical support via phone, email or chat.
• Assist users with troubleshooting connectivity and service issues.
• Guide customers through account management and billing inquiries.
• Escalate complex issues to senior staff or other departments.
• Document interactions and resolutions in the ticketing system.
• Contribute to knowledge base with solutions and steps.

Skills

Customer service

Troubleshooting

Communication

Adaptability

Learning quickly

Education

High school diploma

Diploma or certificate in IT/Telecommunications

Tools

Ticketing system

Networking basics

Job description

About the Role

Our client is seeking an enthusiastic and motivated Junior Telecoms Support Specialist to join their team in Welkom . This role is perfect for an individual eager to begin or advance their career in the telecommunications industry, providing essential first-line support and technical assistance. You will be instrumental in helping users resolve connectivity issues, manage their accounts, and understand our services, working within a hybrid model that balances office-based learning and collaboration with remote flexibility. This position offers significant opportunities for skill development and hands-on experience in a rapidly evolving sector, contributing to customer satisfaction and operational efficiency within the Free State province.

Key Responsibilities

• Provide first-level technical support to customers via phone, email, and chat regarding telecom services and equipment.
• Assist users with troubleshooting common issues such as connectivity problems, service disruptions, and equipment setup.
• Guide customers through account management tasks, billing inquiries, and service changes.
• Escalate complex technical issues to senior support staff or relevant departments.
• Document customer interactions, issues, and resolutions accurately in the support ticketing system.
• Contribute to the knowledge base by documenting solutions and common troubleshooting steps.

Requirements

• High school diploma or equivalent; a relevant diploma or certificate in IT or Telecommunications is advantageous.
• Basic understanding of telecommunications concepts, including internet connectivity and telephony.
• Familiarity with computer hardware, software, and operating systems.
• Strong customer service orientation and a patient, helpful attitude.
• Good verbal and written communication skills.
• Ability to learn new technologies quickly and adapt to changing processes.

Benefits

• Competitive starting salary with opportunities for increases based on performance.
• Comprehensive health and wellness benefits.
• Paid training and certification programs.
• Hybrid work arrangement offering a blend of office and remote work.
• Supportive team environment with mentorship from experienced professionals.
• Exposure to diverse telecommunications technologies and customer support scenarios.