Junior Telecoms Support Specialist

Placements24; Randfontein; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Training program

Remote work

Health benefits

Career growth

Team support culture

Job summary

Placements24 is seeking a Junior Telecoms Support Specialist to join a fully remote team. You will be the first contact for customers, guiding them through technical issues and providing clear solutions.

This entry-level role offers comprehensive training, flexible work-from-home arrangements, and ongoing performance reviews. A supportive, collaborative environment helps you grow in telecommunications.

Qualifications

• High school diploma or equivalent; a technical certification or some college coursework is a plus.
• Previous experience in customer service or technical support is advantageous, though not strictly required.
• Basic understanding of telecommunications concepts, including internet protocols and mobile network basics.
• Excellent communication and active listening skills, with the ability to explain technical information simply.
• Proficiency with computers and common software applications, including ticketing systems.
• Must have a reliable internet connection and a dedicated, quiet workspace suitable for remote work.

Responsibilities

• Respond to customer inquiries via phone, email, and chat, providing timely and effective technical support for telecom services.
• Diagnose and troubleshoot common issues related to internet connectivity, mobile services, and VoIP.
• Guide customers through self-help solutions and basic troubleshooting steps.
• Escalate complex technical problems to senior support staff or relevant departments when necessary.
• Accurately record all customer interactions and resolutions in the ticketing system.
• Contribute to the development of our knowledge base by documenting common issues and solutions.

Skills

Customer service

Technical support

Communication

Active listening

Ticketing systems

Education

High school diploma or equivalent

Job description

About the Role

Our client is looking for an enthusiastic and customer-focused Junior Telecoms Support Specialist to join their fully remote support team. This entry-level position is ideal for individuals passionate about telecommunications and eager to develop their skills in a supportive, virtual environment. You will be the first point of contact for customers experiencing technical issues, providing clear guidance and effective solutions. This role is crucial for maintaining high levels of customer satisfaction and ensuring the smooth operation of our services. You will gain invaluable experience in a rapidly evolving industry while working from the convenience of your own home.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat, providing timely and effective technical support for telecom services.
• Diagnose and troubleshoot common issues related to internet connectivity, mobile services, and VoIP.
• Guide customers through self-help solutions and basic troubleshooting steps.
• Escalate complex technical problems to senior support staff or relevant departments when necessary.
• Accurately record all customer interactions and resolutions in the ticketing system.
• Contribute to the development of our knowledge base by documenting common issues and solutions.

Requirements

• High school diploma or equivalent; a technical certification or some college coursework is a plus.
• Previous experience in customer service or technical support is advantageous, though not strictly required.
• Basic understanding of telecommunications concepts, including internet protocols and mobile network basics.
• Excellent communication and active listening skills, with the ability to explain technical information simply.
• Proficiency with computers and common software applications, including ticketing systems.
• Must have a reliable internet connection and a dedicated, quiet workspace suitable for remote work.

Benefits

• Starting salary with regular reviews and potential for increases based on performance.
• Comprehensive training program to build your telecom expertise.
• Fully remote position offering excellent flexibility and work-life balance.
• Health benefits package, including medical and dental coverage.
• Opportunities for career growth into more specialized telecom roles.
• A positive and collaborative remote team culture that values support and learning.