Junior Service & Support Engineer

Rubicon; South Africa; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Rubicon in South Africa seeks a proactive Junior Service Technician to provide technical and administrative support to senior technicians and sales consultants in after-sales service. The role develops practical capability through supervised troubleshooting, site support, commissioning and warranty administration.

Ideal candidates hold a matric or NQF Level 4, with a basic electrical qualification preferred, and at least two years in technical support or electrical work; a valid driver’s licence

Qualifications

• Matric or NQF Level 4 equivalent is required.
• Basic electrical qualification or relevant technical diploma is advantageous.
• At least two years in technical support, electrical work, renewable energy or backup-power systems.
• Valid driver's licence and basic computer literacy.
• Proactive, safety-conscious with good communication skills.

Responsibilities

• Respond to customer technical queries and escalate complex issues to senior technicians or engineers.
• Accompany senior technicians on local site visits and assist with inspections, fault diagnosis and repairs.
• Assist with the commissioning and testing of new and upgraded energy systems under supervision.
• Support the troubleshooting of energy-system faults and document findings accurately.
• Assist with warranty claims and follow up on required technical information.
• Record technical issues, actions taken and resolutions on the CRM.

Skills

Electrical/technical support

CRM systems

Customer service

Education

Matric or NQF Level 4 equivalent

Basic electrical qualification or technical diploma (advantage)

Job description

Junior Service Technician

Purpose of the Role

The Junior Service & Support Technician provides technical and administrative support to senior technicians, engineers and sales consultants in delivering effective after-sales service. The role develops practical technical capability through supervised troubleshooting, site support, commissioning, warranty administration and continuous learning.

Key Responsibilities

Technical and Field Support

• 1. Respond to customer technical queries and elevate complex issues to senior technicians or engineers
• 2. Accompany senior technicians on local site visits and assist with inspections, fault diagnosis and repairs
• 3. Assist with the commissioning and testing of new and upgraded energy systems under supervision
• 4. Support the troubleshooting of energy-system faults and document findings accurately
• 5. Assist with warranty claims and follow up on required technical information

Administration and Stakeholder Support

• 1. Support sales consultants with basic technical information relating to products and systems
• 2. Record technical issues, actions taken and resolutions on the company CRM
• 3. Maintain accurate service records and assist with preparing technical documentation
• 4. Participate in team meetings, supplier training and internal learning activities
• 5. Follow company procedures, safety requirements and instructions from senior staff

Qualifications and Experience

• 1. Matric or NQF Level 4 equivalent
• 2. A basic electrical qualification or relevant technical diploma is advantageous
• 3. At least two years' exposure to technical support, electrical work, renewable energy or backup-power systems
• 4. Valid driver's licence, proven driving ability
• 5. Basic computer literacy, including Microsoft Office and CRM systems

Key Competencies

• 1. Willingness to learn, follow instructions and develop technical knowledge.
• 2. Clear verbal and written communication skills with a customer-service orientation.
• 3. Basic troubleshooting, observation and problem-solving ability.
• 4. Reliable, punctual, professional and safety-conscious approach.
• 5. Good organisation, time management and teamworking skills

KPIs

• 1. Timely and accurate completion of assigned technical, administrative and CRM tasks.
• 2. Effective support provided during site visits, commissioning and fault-diagnosis activities.
• 3. Accurate documentation of technical issues, actions and warranty claims.
• 4. Compliance with safety procedures, work instructions and escalation requirements.
• 5. Demonstrated progress in technical knowledge and practical capability