Junior Merchant Integrations & Enablement Specialist

Ozow; Cape Town; On-site; ZAR 240,000 - 420,000; Full time

Job summary

Ozow in Cape Town is seeking a Junior Integration and Enablement Associate to support SME merchants by carrying out basic integrations, monitoring live merchant integrations, and assisting in resolving integration issues.

You will monitor leakage/misconfiguration reports, triage alerts, reconfigure settings, maintain logs, and own end-to-end SME integrations with hands-on troubleshooting and escalation when required.

Qualifications

• IT qualification or equivalent practical experience.
• 1 to 3 years’ experience in technical support, integrations, or IT.
• Basic understanding of web technologies such as REST APIs and webhooks.
• Comfort with reporting tools, spreadsheets, and ticketing or alerting systems.
• Awareness of PCI-DSS, KYC, AML and POPIA data protection as they apply to integration work.
• Strong attention to detail when reviewing reports for misconfigurations.

Responsibilities

• Monitor leakage and misconfiguration reports regularly to identify merchants with issues.
• Triage alerts by urgency and impact; reconfigure merchant integration settings as needed.
• Escalate complex cases to senior team members and maintain issue logs.

Skills

REST APIs

Webhooks

Communication

Attention to detail

Education

IT/related field

Tools

WooCommerce

Shopify

Magento

POS systems

Billing systems

Job description

Ozow in Cape Town is seeking a Junior Integration and Enablement Associate to support SME merchants by carrying out basic integrations, monitoring live merchant integrations, and assisting in resolving integration issues.

You will monitor leakage/misconfiguration reports, triage alerts, reconfigure settings, maintain logs, and own end-to-end SME integrations with hands-on troubleshooting and escalation when required.