Junior Management Couple

Phoenix Recruitment Limited; Mbombela (Nelspruit); On-site; ZAR 600,000 - 900,000; Full time

Job summary

Hazyview Phoenix Recruitment seeks a Junior Management Couple to lead guest experience and front office operations at a luxury lodge. You will personally welcome guests, manage elite-member services and ensure seamless VIP experiences, while maintaining brand storytelling and exceptional service standards.

You bring substantial hotel/lodge leadership experience, strong communication skills, and a solid working knowledge of Opera PMS to deliver memorable safari-lodge experiences for international

Qualifications

• Minimum 35 years' experience in hotel/lodge operations with supervisory or management roles.
• Experience in luxury hotel, lodge or 5-star environment is advantageous.
• Excellent verbal and written communication skills.
• Strong computer literacy.

Responsibilities

• Be a highly visible, engaging host throughout the guest journey and personally welcome, engage with and farewell guests.
• Recognise Elite members and ensure benefits and preferences are delivered.
• Lead guest services and front-office operations, coordinating with relevant departments.
• Monitor guest feedback and take action to improve service quality.
• Ensure VIP, repeat and special-interest guests are catered for and well communicated with.
• Oversee shift leadership, property inspections and adherence to luxury standards.

Skills

Guest relations

Communication

Leadership

Problem solving

Opera PMS

Education

Hospitality qualification

Tools

Opera PMS

Job description

Junior Management Couple

Hazyview Phoenix Recruitment

Job Description

Duties:

Guest Experience & Hosting:

• Be a highly visible and engaging host throughout the guest journey.
• Personally welcome, engage with and farewell guests.
• Build genuine relationships with guests and create memorable, personalised experiences.
• Recognise and acknowledge members, particularly Elite members, and ensure that their benefits and preferences are appropriately delivered.
• Anticipate guest needs and proactively identify opportunities to exceed expectations.
• Handle guest requests, concerns and complaints professionally, efficiently and with a genuine desire to resolve the situation.
• Create "wow" moments and unique safari-lodge experiences that go beyond standard hotel service.
• Monitor guest feedback and take immediate action where improvements are required.
• Ensure that special occasions, preferences, celebrations and VIP requirements are communicated and delivered seamlessly.

Brand & Systems:

• Have a strong working knowledge of international standards, culture and operating procedures.
• Demonstrate practical knowledge, including the recognition and servicing of Elite members.
• Be highly proficient in Guest Services and related systems.
• Ensure guest recognition, service standards and operational requirements are consistently followed.
• Maintain a strong understanding of brand positioning and the importance of individuality, storytelling and authentic local experiences.
• Be comfortable working within standards while ensuring the property maintains its own unique safari identity.

Opera PMS:

• Be highly proficient in Opera PMS and confident managing front-office operations.
• Monitor arrivals, departures, room status, guest profiles, traces, billing and reservations.
• Ensure accurate guest information and preferences are captured and communicated.
• Manage room allocations and operational requirements effectively.
• Assist with check-ins, check-outs and guest account queries when required.
• Ensure accurate handling of VIP, repeat and special-interest guests.
• Support the Front Office team with Opera-related queries and operational challenges.

Operational Leadership:

• Take responsibility for the property during assigned shifts and ensure smooth day-to-day operations.
• Coordinate and supervise Front Office and relevant operational departments during the shift.
• Conduct regular property inspections and ensure that guest-facing areas consistently meet luxury standards.
• Monitor service delivery across the lodge and intervene where necessary.
• Ensure effective communication between Front Office, Housekeeping, Food & Beverage, Safari Operations, Maintenance and other departments.
• Conduct shift handovers and ensure all important operational and guest information is communicated.
• Manage incidents, emergencies and operational challenges calmly and professionally.
• Ensure all company and property policies and procedures are adhered to.

Team Leadership:

• Lead by example and inspire the team to deliver exceptional hospitality.
• Coach, mentor and support colleagues during daily operations.
• Maintain high standards of grooming, professionalism, communication and service.
• Conduct effective pre-shift briefings and communicate guest requirements and operational priorities.
• Address performance or service issues professionally and promptly.
• Foster a positive, collaborative and guest-focused working environment.

Working Hours & Flexibility:

• This is a hands-on hospitality leadership role and requires a flexible approach to working hours.
• The successful candidate must be prepared to:
• Work shifts, including early mornings, evenings, weekends and public holidays.
• Work normal hotel/lodge operational hours as required by the business.
• Be available during peak guest periods and operationally critical times.
• Remain calm, professional and energetic during busy periods.
• Lead from the front rather than manage exclusively from an office.

Requirements:

• Relevant hospitality qualification preferred.
• Minimum 35 years' experience in hotel/lodge operations, with supervisory or management experience.
• Previous experience in a luxury hotel, lodge or 5-star environment advantageous.
• Strong working knowledge of Opera PMS essential.
• Excellent verbal and written communication skills.
• Strong computer literacy.
• Valid driver's licence advantageous.
• South African citizenship or valid right to work in South Africa.
• Proven experience in a Duty Manager, Assistant Front Office Manager, Front Office Manager or similar hotel leadership role.
• Experience within an international hotel brand
• Exceptional communicator and natural host.
• Genuine passion for luxury hospitality and guest engagement.
• Confident dealing with international and high-profile guests.
• Make sound decisions independently and under pressure.
• Strong attention to detail without losing sight of the bigger guest experience.
• Energetic, approachable, polished and professionally presented.
• Understands that exceptional hospitality is about creating emotions and memories, not simply completing tasks.
• Passionate about safari, nature, South Africa and creating authentic experiences for international travellers.