Minimum Qualifications & Experience
- Grade 12 / Matric. Diploma or Degree in Hospitality Management, Hotel Management, Food & Beverage Management or a related qualification. 35 years' Restaurant Management or senior F&B experience , preferably in a luxury lodge, five-star hotel or fine-dining environment. Strong knowledge of restaurant operations and five-star service standards. Proven staff management and leadership experience. Excellent food and beverage knowledge. Experience with stock control and cost management. Computer literate with good knowledge of MS Office and POS systems. Knowledge of HACCP, food safety and health & safety requirements. Excellent written and verbal English. Valid driver's licence is advantageous and commonly requested for lodge positions.
- Previous Big Five/luxury safari lodge experience . Fine-dining experience. Wine/Sommelier qualification such as WSET or relevant wine training. Knowledge of South African wines. Experience with multiple dining venues. Experience with international guests and dietary requirements. Additional South African languages. Experience with systems such as Micros/POS and hospitality stock-control systems.
Ideal Candidate Profile
The ideal candidate should be polished, energetic, hands-on and highly guest-focused , with a genuine passion for luxury hospitality. They must be comfortable working long and flexible hours, including evenings, weekends and public holidays, while maintaining composure and attention to detail.
Key competencies
- Exceptional guest-service orientation
- Strong leadership and people-management skills
- Excellent communication and interpersonal skills
- High attention to detail
- Strong organisational and administration skills
- Excellent problem-solving ability
- Financial and cost-control awareness
- Food, wine and beverage expertise
- Ability to work under pressure
- Professional grooming and presentation
- Ability to lead by example
- Passion for luxury safari hospitality