Junior General Admin Advisor: Student Support (6-Month Contract)

Milpark Education; Cape Town; On-site; ZAR 150,000 - 210,000; Full time

Job summary

Milpark Education in Cape Town invites applications for a Junior General Admin Advisor in Student Support. This 6-month fixed-term contract role focuses on logging and tracking queries, assisting with documentation and registration tasks, and handling calls under supervision to grow experience in higher education administration.

Responsibilities include processing documentation, updating student records, supporting campaigns, and maintaining compliance with institutional policies and POPIA.

Qualifications

• Matric / Grade 12 is required.
• Higher Certificate or Diploma in Office Administration, Business, or Education (NQF Level 5) preferred.
• 1–2 years’ experience in administration, preferably in higher education or a service environment.
• Proficient in MS Office and MS Teams.

Responsibilities

• Take full accountability for assigned support cases and ensure daily case and call targets are achieved.
• Handle inbound and outbound telephone calls and take messages as required.
• Submit daily and weekly performance and activity reports.
• Provide assistance with general operational queries and manage ad hoc processes when requested by management.
• Maintain up-to-date knowledge of support processes, procedures, and policies.

Skills

MS Office

MS Teams

Administrative skills

Data entry

Customer service

Education

Matric / Grade 12

Diploma in Office Administration / Education (NQF5)

Tools

None

Job description

Milpark Education in Cape Town invites applications for a Junior General Admin Advisor in Student Support. This 6-month fixed-term contract role focuses on logging and tracking queries, assisting with documentation and registration tasks, and handling calls under supervision to grow experience in higher education administration.

Responsibilities include processing documentation, updating student records, supporting campaigns, and maintaining compliance with institutional policies and POPIA.