Junior Customer Engineer (FS) – Remote & Onsite Hardware

BCXP; George; On-site; ZAR 180,000 - 300,000; Full time

Job summary

BCXP is seeking a Tech Officer: Jnr Customer Engineer (FS) to provide routine hardware service and remote diagnostics under supervision, ensuring service levels for contracted clients.

You will install or remove hardware/software according to plans, support colleagues remotely via Remedy, and strive to meet SLA commitments. Local travel and extended hours may be required; a valid driver’s license and reliable vehicle are essential.

Qualifications

• Minimum 2 years’ experience in attending to, and installing of, hardware solutions within the Retail Environment.
• Certifications: CompTIA, Microsoft Systems Associate or Engineer (MCSA/MCSE); Linux LPIC (1 and 2), Certified Linux Administrator or CompTIA Linux+.
• NQF 4/Grade 12 National Diploma as minimum qualification.
• Willingness to travel locally and hold a valid driver’s license with a reliable vehicle; ability to work extended/long hours.

Responsibilities

• Continuously use appropriate operating systems, hardware, tools and/or paper documentation to maintain the configuration management system, including the CMDB.
• Successfully perform the full range of defined tasks associated with operating and controlling of installed hardware and software on a continuous basis.
• Ensure effective and efficient execution of all tasks and procedures to agreed levels of service or specific requirements.
• Agreed plans or instructions to install or remove hardware/software are followed, with tracking to ensure compliance.
• Continually install or remove hardware/software by using installation instructions and tools and following standards.
• Support fellow technicians telephonically using remote tools and customer software packages i.e. Remedy.
• Diligently drive SLA.

Skills

ICT Knowledge

Problem solving

Customer Service

Teamwork

Education

NQF 4 / Grade 12 National Diploma

Tools

Remedy

Job description

BCXP is seeking a Tech Officer: Jnr Customer Engineer (FS) to provide routine hardware service and remote diagnostics under supervision, ensuring service levels for contracted clients.

You will install or remove hardware/software according to plans, support colleagues remotely via Remedy, and strive to meet SLA commitments. Local travel and extended hours may be required; a valid driver’s license and reliable vehicle are essential.