Tech Officer: Jnr Customer Engineer (FS)

BCXP; George; On-site; ZAR 180,000 - 300,000; Full time

Job summary

BCXP is seeking a Tech Officer: Jnr Customer Engineer (FS) to provide routine hardware service and remote diagnostics under supervision, ensuring service levels for contracted clients.

You will install or remove hardware/software according to plans, support colleagues remotely via Remedy, and strive to meet SLA commitments. Local travel and extended hours may be required; a valid driver’s license and reliable vehicle are essential.

Qualifications

• Minimum 2 years’ experience in attending to, and installing of, hardware solutions within the Retail Environment.
• Certifications: CompTIA, Microsoft Systems Associate or Engineer (MCSA/MCSE); Linux LPIC (1 and 2), Certified Linux Administrator or CompTIA Linux+.
• NQF 4/Grade 12 National Diploma as minimum qualification.
• Willingness to travel locally and hold a valid driver’s license with a reliable vehicle; ability to work extended/long hours.

Responsibilities

• Continuously use appropriate operating systems, hardware, tools and/or paper documentation to maintain the configuration management system, including the CMDB.
• Successfully perform the full range of defined tasks associated with operating and controlling of installed hardware and software on a continuous basis.
• Ensure effective and efficient execution of all tasks and procedures to agreed levels of service or specific requirements.
• Agreed plans or instructions to install or remove hardware/software are followed, with tracking to ensure compliance.
• Continually install or remove hardware/software by using installation instructions and tools and following standards.
• Support fellow technicians telephonically using remote tools and customer software packages i.e. Remedy.
• Diligently drive SLA.

Skills

ICT Knowledge

Problem solving

Customer Service

Teamwork

Education

NQF 4 / Grade 12 National Diploma

Tools

Remedy

Job description

Select how often (in days) to receive an alert:

Tech Officer: Jnr Customer Engineer (FS)

Reports to: Ops Manager: Onsite Operations (M/S6)

Core Description

Provision of routine hardware service, or ‘remote’ diagnostic activities, under close supervision, ensuring achievement of contract service levels with the contracted clients.

Key Deliverables / Primary Functions

• Continuously use appropriate operating systems, hardware, tools and/or paper documentation to maintain the configuration management system, including the configuration management database (CMDB)
• Successfully perform the full range of defined tasks associated with operating and controlling of installed hardware and software on a continual basis
• Ensure effective and efficient execution of all tasks and procedures to agreed levels of service or specific requirements
• Agreed plans or instructions to install or remove items of hardware and/or software (typically those requiring greatest expertise in installation) are followed. In addition, tracking and checking the necessary items to ensure that these are as described in the instructions or plans.
• Continually install or remove hardware and/or software by using supplied installation instructions and tools and following agreed standards
• Support fellow technicians telephonically using remote tools and customer software packages i.e. remedy.
• Diligently drive SLA

Core Functional Skills & Capabilities

ICT Knowledge

Problem solving

Customer Service

Teamwork

Core Behavioural Competencies

Working with people

Following instructions & procedures

Applying expertise & Technology

Culture Match

Job Match

Minimum Qualifications

NQF 4: Grade 12 National Diploma

Additional Education -Preferred /Advantage

Experience

Minimum 2-years’ experience in attending to, and installing of, hardware solutions within the Retail Environment

Certifications

COMPTIA

Microsoft Systems Associate or Engineer (MCSA or MCSE);

Linux LPIC (1 and 2), Certified Linux Administrator or CompTIA Linux+.

Professional Memberships in Relevant Industry

Level of Engagement & Span of Control

Special Requirements / Employment Condition

Required to travel locally

Drivers Licence and Reliable Vehicle - both required

Ability to work extended /long hours as and when required