Tech Officer: Jnr Customer Engineer (FS)

BCXP; Pinetown; On-site; ZAR 180,000 - 280,000; Full time

Job summary

BCXP seeks a Tech Officer: Jnr Customer Engineer (FS) to provide routine hardware service and remote diagnostics under supervision. You will use CMDB tools and follow installation instructions to ensure client SLAs are met, with local travel required.

Applicants should have at least 2 years’ hardware experience in retail, relevant IT certifications, and the ability to work extended hours when needed.

Qualifications

• Minimum 2 years’ experience in attending to and installing hardware solutions within the Retail Environment.
• NQF 4: Grade 12 National Diploma or equivalent.
• Certifications in IT: COMPTIA, MCSA/MCSE, LPIC 1/2 or Linux+ preferred.

Responsibilities

• Provision of routine hardware service or remote diagnostic activities under close supervision.
• Maintain CMDB and configuration management practices.
• Install or remove hardware/software following instructions and plans.
• Provide telephonic remote support to fellow technicians and customers.
• Drive service level agreements (SLA) through effective task execution.

Skills

ICT Knowledge

Problem solving

Customer Service

Teamwork

Education

NQF 4: Grade 12 National Diploma

Tools

COMPTIA

MCSA/MCSE

LPIC 1/2

Linux+

Job description

Select how often (in days) to receive an alert:

Tech Officer: Jnr Customer Engineer (FS)

Reports to: Ops Manager: Onsite Operations (M/S6)

Core Description

Provision of routine hardware service, or ‘remote’ diagnostic activities, under close supervision, ensuring achievement of contract service levels with the contracted clients.

Key Deliverables / Primary Functions

• Continuously use appropriate operating systems, hardware, tools and/or paper documentation to maintain the configuration management system, including the configuration management database (CMDB)
• Successfully perform the full range of defined tasks associated with operating and controlling of installed hardware and software on a continual basis
• Ensure effective and efficient execution of all tasks and procedures to agreed levels of service or specific requirements
• Agreed plans or instructions to install or remove items of hardware and/or software (typically those requiring greatest expertise in installation) are followed. In addition, tracking and checking the necessary items to ensure that these are as described in the instructions or plans.
• Continually install or remove hardware and/or software by using supplied installation instructions and tools and following agreed standards
• Support fellow technicians telephonically using remote tools and customer software packages i.e. remedy.
• Diligently drive SLA

Core Functional Skills & Capabilities

ICT Knowledge

Problem solving

Customer Service

Teamwork

Core Behavioural Competencies

Working with people

Following instructions & procedures

Applying expertise & Technology

Culture Match

Job Match

Minimum Qualifications

NQF 4: Grade 12 National Diploma

Additional Education -Preferred /Advantage

Experience

Minimum 2-years’ experience in attending to, and installing of, hardware solutions within the Retail Environment

Certifications

COMPTIA

Microsoft Systems Associate or Engineer (MCSA or MCSE);

Linux LPIC (1 and 2), Certified Linux Administrator or CompTIA Linux+.

Professional Memberships in Relevant Industry

Level of Engagement & Span of Control

Special Requirements / Employment Condition

Required to travel locally

Drivers Licence and Reliable Vehicle - both required

Ability to work extended /long hours as and when required