JUNIOR APPLICATION SUPPORT SPECIALIST

VSC Solutions; Sandton; On-site; ZAR 180,000 - 240,000; Full time

Job summary

VSC Solutions is seeking a Junior Application Support Specialist to join our Service Delivery team. You will investigate, troubleshoot and resolve customer support requests for mission-critical supply chain applications, ensuring timely responses and SLA compliance.

Reporting to the Service Manager, you will collaborate with Developers, Testers and Account Managers to deliver exceptional customer service, participate in after-hours standby, and help customers improve their use of our software

Qualifications

• Customer support experience is essential.
• Basic IT Certification or 2 years of verifiable experience.
• Strong communication and teamwork skills.

Responsibilities

• Support customers using problem-solving, software skills, and support teams.
• Investigation, prioritise and resolve support tickets.
• Escalate incidents where required.
• Maintain SLA commitments.
• Assist with customer training.
• Support after-hours standby rotation.
• Work closely with Developers, Testers and Account Managers.
• Deliver exceptional customer service.

Skills

SQL

Problem solving

IT systems knowledge

Verbal & written communication

Ticketing systems

TeamViewer

WinSCP

Education

Basic IT Certification or 2 years of verifiable experience

Tools

TeamViewer

WinSCP

Job description

Purpose Of Position

As a Junior Application Support Specialist, you will be an integral part of our Service Delivery team, helping ensure exceptional customer experiences through timely, professional, and effective application support. Reporting to the Service Manager, you will investigate, troubleshoot and resolve customer support requests while contributing to SLA compliance, customer satisfaction and operational excellence. This role offers an excellent opportunity to develop technical, analytical and customer service skills while supporting mission-critical supply chain applications used by leading organisations.

Career index: Junior Application Support Specialist. Posted on July 31, 2026. Strategic Business Unit: Helpdesk. Job Title: Junior Application Support Specialist. Job Type: Permanent. Report to: Service Manager.

Summary of key job outputs / Key performance areas (KPA’s)

• Support customers using problem-solving, software skills, and support teams
• Investigation, prioritise and resolve support tickets
• Escalate incidents where required
• Maintain SLA commitments
• Assist with customer training
• Support after-hours standby rotation
• Work closely with Developers, Testers and Account Managers
• Deliver exceptional customer service

Desired Skills That Will Be Beneficial

• SQL knowledge
• Problem solving
• IT systems knowledge
• Excellent verbal and written communication skills
• Ticketing systems experience
• TeamViewer and WinSCP experience

Ideal Candidate Profile

• Customer-experience mindset.
• Strong teamwork capability.
• Calm under pressure.
• High attention to detail.
• Self-motivated.
• Passion for continuous improvement.

Experience Required

Customer support experience is essential.

Qualifications Required

Basic IT Certification or 2 years of verifiable experience

Communication & Collaboration

Work closely with customers, the Service Manager, Account Managers, Developers and Testers to ensure successful resolution of issues and service excellence