Senior Application Support

Apex Group Ltd; Cape Town; On-site; ZAR 600,000 - 780,000; Full time

Job summary

Apex Group Ltd in Cape Town is seeking a Senior Application Specialist to ensure optimal performance and support for their software applications. The role involves maintenance, troubleshooting, and collaboration with the IT team and end users, focusing on user requirements and application functionality.

Ideal candidates will possess a minimum of 5 years' experience in IT application support within the financial sector, have a strong understanding of change management, and demonstrate excellent communication skills. Knowledge in Core Banking solutions and scripting is advantageous.

Qualifications

• Minimum 5 years of IT application support experience within the financial sector.
• Solid understanding of IT applications landscape components.
• Experience with ticketing tools such as ServiceNow is an advantage.

Responsibilities

• Maintain and support the applications landscape.
• Collaborate closely with other team members and end users.
• Support the development of customer-centric systems.

Skills

IT application support experience

Change and release management

Knowledge of Core Banking solutions

Experience with tools such as SWIFT, FIX

Experience with SQL/PLSQL

Strong communication skills

Tools

ServiceNow

SSRS

PowerShell

Globalscape

Job description

Senior Application Specialist

The Senior Application Specialist is responsible for providing ongoing maintenance and support for the organization’s software applications, ensuring optimal performance and continuous improvement of business processes. The role includes installing updates, troubleshooting peripheral solutions, and developing scripts to enhance application functionality.

The Specialist will work closely with the IT team and end‑users, understanding user requirements, designing and documenting solutions, and implementing them as needed to meet user needs. Collaboration with international development, IT operation, and support teams is essential; experience with Agile and DevOps methodologies is preferable.

Responsibilities

• Maintain and support the applications landscape, including reporting solutions
• Ensure adherence to change management and release management procedures
• Collaborate closely with other team members and end users
• Contribute to releases in collaboration with development teams
• Support the development of customer‑centric systems and processes in collaboration with other business teams to deliver best‑in‑class customer experiences
• Provide application support across front‑end, middleware, and back‑end systems
• Apply close attention to detail and diagnostic skills to resolve issues logically
• Actively participate in the testing phase for new application development and enhancement

Qualifications & Skills

• Minimum 5 years of IT application support experience within the financial sector
• Concrete experience with change and release management
• Solid understanding of IT (applications landscape components, business applications) and experience supporting and engineering IT services
• Knowledge of Core Banking solutions (e.g., Olympic Banking System) is an advantage
• Experience with tools such as SWIFT, FIX, etc.
• Experience with enterprise reporting tools (e.g., SSRS, financial reporting applications such as Abacus)
• Experience with ticketing tools (e.g., ServiceNow) is an advantage
• Ability to understand/create scripting (Linux/Solaris, PowerShell)
• Experience with SQL/PLSQL
• Experience with FTP/SFTP solutions such as Globalscape is advantageous
• Process design and implementation experience
• Continuous improvement mindset
• Strong communication skills with both technical and business stakeholders
• Fluent in English; German and/or French is advantageous