Junior Application Support Specialist - Customer-Focused

VSC Solutions; Sandton; On-site; ZAR 180,000 - 240,000; Full time

Job summary

VSC Solutions is seeking a Junior Application Support Specialist to join our Service Delivery team. You will investigate, troubleshoot and resolve customer support requests for mission-critical supply chain applications, ensuring timely responses and SLA compliance.

Reporting to the Service Manager, you will collaborate with Developers, Testers and Account Managers to deliver exceptional customer service, participate in after-hours standby, and help customers improve their use of our software

Qualifications

• Customer support experience is essential.
• Basic IT Certification or 2 years of verifiable experience.
• Strong communication and teamwork skills.

Responsibilities

• Support customers using problem-solving, software skills, and support teams.
• Investigation, prioritise and resolve support tickets.
• Escalate incidents where required.
• Maintain SLA commitments.
• Assist with customer training.
• Support after-hours standby rotation.
• Work closely with Developers, Testers and Account Managers.
• Deliver exceptional customer service.

Skills

SQL

Problem solving

IT systems knowledge

Verbal & written communication

Ticketing systems

TeamViewer

WinSCP

Education

Basic IT Certification or 2 years of verifiable experience

Tools

TeamViewer

WinSCP

Job description

VSC Solutions is seeking a Junior Application Support Specialist to join our Service Delivery team. You will investigate, troubleshoot and resolve customer support requests for mission-critical supply chain applications, ensuring timely responses and SLA compliance.

Reporting to the Service Manager, you will collaborate with Developers, Testers and Account Managers to deliver exceptional customer service, participate in after-hours standby, and help customers improve their use of our software