Job Title:Software Development Trainer (Part-Time)

ManpowerGroup; Pietermaritzburg; On-site; ZAR 360,000 - 480,000; Full time

Job summary

ManpowerGroup in Pietermaritzburg is seeking a results-oriented professional to drive Channel Development & Sales Growth and provide Technical Field Support for installers in the region. You will build installer relationships, upsell and onboard new partners while delivering on-site product knowledge and troubleshooting support.

The role requires a Matric and a Technical Diploma or N4 in Electrical/Electronic Engineering, plus 3+ years in technical sales or field support.

Qualifications

• Matric/Grade 12 or equivalent is required.
• A Technical Diploma or N4 in Electrical/Electronic Engineering is advantageous.
• Minimum 3 years' experience in technical sales, field support or a similar technical customer-facing role.
• Experience in access automation, electronic security or related technical industry is advantageous.
• Strong verbal and written communication skills.

Responsibilities

• Build and maintain strong relationships with installers within the assigned region.
• Support and empower installers to promote the full product and service offering.
• Identify opportunities for upselling and cross-selling through installer channels.
• Identify and onboard potential new installers to expand the network.
• Drive increased product awareness, engagement and adoption across the territory.
• Conduct regular site visits to support installations, diagnostics and technical escalations.
• Provide advanced technical guidance and troubleshooting support to installers.
• Apply strong product knowledge to resolve technical challenges in the field.
• Escalate unresolved technical or product-related issues to the relevant Product Quality or Technical Support teams.
• Document site visit outcomes, technical findings and installer feedback.
• Identify recurring technical challenges and provide feedback to improve products, processes and support.
• Identify installer training needs and deliver product training in the field.
• Support product awareness and promotional campaigns.
• Act as a knowledgeable brand ambassador during installer and customer engagements.
• Ensure installers understand product functionality, applications and benefits.
• Record and manage all installer interactions, site visits and activities accurately within the CRM and ticketing systems.
• Maintain accurate and standardised customer and installer information.
• Use communication platforms effectively for internal and external coordination.
• Submit weekly reports covering site visits, installer feedback, sales activities and market trends.
• Provide actionable insights into local market conditions and competitor activity.

Skills

Installer relationship building

Technical troubleshooting

Customer engagement

Field sales

CRM usage

Education

Matric / Grade 12

Technical Diploma or N4 in Electrical/Electronic Engineering

Tools

CRM software

Ticketing systems

Job description

Detail:Channel Development & Sales Growth

• Build and maintain strong relationships with installers within the assigned region.
• Support and empower installers to promote the full product and service offering.
• Identify opportunities for upselling and cross-selling through installer channels.
• Identify and onboard potential new installers to expand the network.
• Drive increased product awareness, engagement and adoption across the territory.

Technical Field Support

• Conduct regular site visits to support installations, diagnostics and technical escalations.
• Provide advanced technical guidance and troubleshooting support to installers.
• Apply strong product knowledge to resolve technical challenges in the field.
• Escalate unresolved technical or product-related issues to the relevant Product Quality or Technical Support teams.
• Document site visit outcomes, technical findings and installer feedback.
• Identify recurring technical challenges and provide feedback to improve products, processes and support.

Training & Product Enablement

• Identify installer training needs and deliver product training in the field.
• Support product awareness and promotional campaigns.
• Act as a knowledgeable brand ambassador during installer and customer engagements.
• Ensure installers understand product functionality, applications and benefits.

CRM & Reporting

• Record and manage all installer interactions, site visits and activities accurately within the CRM and ticketing systems.
• Maintain accurate and standardised customer and installer information.
• Use communication platforms effectively for internal and external coordination.
• Submit weekly reports covering site visits, installer feedback, sales activities and market trends.
• Provide actionable insights into local market conditions and competitor activity.

Key Performance Areas

Success in this role will be measured through:

• Maintaining 90% installer satisfaction through effective technical support and training.
• Ensuring 100% of installer interactions are accurately logged in the CRM.
• Providing consistent weekly reporting and actionable sales and market insights.
• Increasing measurable product adoption and installer engagement within the assigned region.
• Developing and maintaining a strong and active installer network.
• Matric / Grade 12 or equivalent.
• A Technical Diploma or N4 in Electrical/Electronic Engineering will be advantageous.
• Minimum 3 years' experience in technical sales, field support or a similar technical customer-facing role.
• Experience within the access automation, electronic security or related technical industry will be highly advantageous.
• Strong technical troubleshooting and problem-solving ability.
• Excellent customer relationship and engagement skills.
• Strong verbal and written communication skills.
• Ability to work independently and effectively manage a territory.
• Ability to collaborate effectively with technical, sales and support teams.
• Valid driver's licence and reliable vehicle.
• Stable internet connection suitable for VoIP, remote meetings and CRM usage.