Job: Registrations Consultant Intern

Company : Sage; Johannesburg; Presencial; ZAR 67.000 - 112.000; Jornada completa

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Intern Programme

Descripción de la vacante

Sage Midrand Offices in Johannesburg is offering an internship for a Registrations Consultant role focused on guiding customers through the registration process for accounting and payroll products. The position is hybrid, three days per week, with online application, Harver assessment, and a video interview.

Successful candidates will join the Intern Programme on October 1, 2025 for 12 months; requirements include grade 12 and a Marketing/Business Administration/Business Management degree or

Formación

• Grade 12 and a degree or diploma in Marketing / Business Administration / Business Management.
• Microsoft Office functionality required.
• Excellent communication, strong customer focus and attention to detail.

Responsabilidades

• All inbound incidents received through Netadmin/Evolution are to be completed by close of business unless unavoidable.
• Keep Abandoned Calls at 5% or less during off-peak times and 10% during peak times.
• Ensure first call resolution through proper troubleshooting and QA adherence.
• Provide professional customer service on each call per QA policies and procedures.
• Handle administration tasks and adhere to Sage Pastel policies and procedures.
• Attend required training and coaching sessions and mandatory meetings.

Conocimientos

Microsoft Office

Communication skills

Customer focus

Educación

Grade 12

Marketing / Business Administration / Business Management degree or diploma

Descripción del empleo

The Midrand Offices is seeking an intern for a unique role in the Registrations Consultant role. The role involves handling customer interactions and providing guidance through the registration process for accounting and payroll products. Key responsibilities include resolving clients' queries, ensuring first-call resolution, adhering to QA policies and procedures, attending training sessions, and attending mandatory meetings. Successful candidates must have completed grade 12 or Matric, a Marketing/Business Administration/Business Management degree or diploma, and Microsoft Office functionality. They should have excellent communication skills, a strong customer focus, and excellent attention to detail. The role is a hybrid, three-day per week, and the process involves applying online with a CV, completing a gamified science-driven assessment via Harver, and a video interview. Successful candidates will join the Intern Programme on October 1, 2025, for 12 months. The ideal candidate will have a positive attitude, excellent communication skills, strong customer focus, and the ability to work within a team.

Responsibilities

• All inbound incidents received through Netadmin/Evolution are to be completed by the close of business except in unavoidable situations
• 5% or less on Abandoned Calls during off-peak times and 10% during peak times
• Ensure that necessary troubleshooting has been done to achieve first call resolution on all calls
• Ensure professional customer service is provided on each call as per QA policies and procedures
• Administration
• All policies and procedures need to be adhered to within the Support department and that of Sage Pastel
• Attending required Training and Coaching sessions
• Ensure you attend all mandatory meetings

Qualifications

• Grade 12
• Degree or Diploma in Marketing / Business Administration / Business Management

Hiring organization

Sage

Employment Type: internship

Job Location: Johannesburg, Gauteng, South Africa

Business Quality Consultant - Intern (Gauteng)