Job: Intern: Customer Experience

Company : Sage; Johannesburg; On-site; ZAR 50,000 - 100,000; Full time

Job summary

Sage in Johannesburg is offering an internship for a Customer Experience agent to gain practical, valuable skills within a global, FTSE 100 company. You will learn to interact with customers, update systems, and resolve issues while learning how to guide customers to the right contacts.

The role emphasizes education on IVR and customer portals and delivering timely updates on trends. Ideal candidates will have a Grade 12 matric certificate, and a degree or national diploma is an added advantage.

Qualifications

• A grade 12 matric certificate.
• A degree or national diploma qualification will be an added advantage.

Responsibilities

• Call Customers and update internal systems.
• Address any outstanding issue on the customer's account.
• Get issues sorted and educate the customer on who to reach out to solve issues.
• Educating on how to use the IVR & Customer Portals.
• Delivering timeous communication to Customer Experience leads on any trends picked up during conversation.

Education

A grade 12 matric certificate

A degree or national diploma qualification

Job description

Have you got a passion for Customer Experience. Are you looking for an internship with a top employer? Join Sage as a Customer Experience agent and gain practical, valuable skills from a global, FTSE 100 company and unleash your potential.Sage is a rapidly growing technology company that values innovation, creativity, and diversity. We pride ourselves on being at the forefront of cutting-edge technology and providing our customers with exceptional service. Our success is built on our people and we believe that our employees are our greatest asset. We are looking for aspiring Customer Services Interns to join our program and help us accelerate our growth

Responsibilities

• Call Customers and update internal systems
• Address any outstanding issue on the customer's account
• Get issues sorted and educate the customer on who to reach out to solve issues
• Educating on how to use the IVR & Customer Portals
• Delivering timeous communication to Customer Experience leads on any trends picked up during conversation

Qualifications

• A grade 12 matric certificate
• A degree or a national diploma qualification will be an added advantage

Hiring organization

Sage

Employment Type: internship

Job Location: Johannesburg,Gauteng,South Africa