Job: IT Help Desk Internship

Company : Outsurance; Centurion; On-site; ZAR 67,000 - 100,000; Full time

Job summary

Outsurance is offering a 12-month internship to unemployed graduates in IT helpdesk support based in Centurion, Gauteng. The program provides work-based experience under a structured internship agreement with a stipend.

The role covers supporting in-house software and hardware, assisting users with Microsoft applications, and guiding staff on technical issues while sharing knowledge across the team. Applicants should have IT qualifications and a willingness to learn in a dynamic environment.

Qualifications

• Information Technology/Information Systems
• Diploma in Information Technology (3-4 years qualification)
• Or relevant IT qualification (degree and/ or diploma)
• A+ Certificate

Responsibilities

• Supporting OUTsurance’s in-house programs and keeping up with latest hardware and software trends
• Support of basic voice enquiries and desktop Microsoft Applications
• Guide staff on technical issues and problem-solving
• Share technical knowledge within the support team and ensure clear communication
• Build relationships with users and ensure customer needs are met
• Perform preventative maintenance and administrative procedures

Skills

Information Technology

Helpdesk

IT Support

Education

Diploma in Information Technology

A+ Certificate

Tools

Microsoft Applications

Job description

The internship is a structured work-based program, affording unemployed graduates work experience in our company. The successful applicants will enter into a 12-month fixed term Internship agreement (not an employment contract) with the company and receive a stipend.

Responsibilities

• Supporting of all OUTsurance’s in-house programs,Keep abreast of the latest technology in the industry, both Hardware and Software
• Support of basic voice enquiries Support of all (desktop) Microsoft Applications
• Ability to guide Staff members on technical issues
• Technical knowledge sharing amongst all support team members and ensuring effective communication within the rest of the team
• Build a relationship with the users and ensuring that the customer’s needs are met
• Preventative maintenance Administration – Procedures

Qualifications

• Information Technology/Information Systems
• Diploma in Information Technology (3-4 years qualification)
• Or relevant IT qualification (degree and/ or diploma)
• A+ Certificate

Application instructions:

• An ideal candidate will be able to align their personal work values to the OUTsurance values of awesome service, dynamic, honest, human, passionate and recognition.In accordance with OUTsurance Insurance Company Ltd Employment Equity goals, preference will be given to individuals who meet the job requirements and are from the various designated groups.

Hiring organization

Employment Type: internship

Job Location: Centurion, Gauteng, South Africa

Graduate Intern - IT Helpdesk Technician