IT Technician

Persona Staff; Wes-Kaap; On-site; ZAR 360,000 - 480,000; Full time

Job summary

Persona Staff in South Africa seeks an experienced IT Support Technician to provide on-site assistance across hotel and restaurant locations. You will perform daily IT checks, troubleshoot hardware, software, and network issues, and coordinate with third-party vendors while keeping tickets updated.

You will support Microsoft 365, Azure AD, MFA, Windows Server, and hospitality systems like Micros POS and Opera PMS, with emphasis on prompt, guest-focused service in a fast-paced setting.

Qualifications

• 3–5+ years in IT or systems support.
• Strong desktop and end-user support experience.
• Windows desktop installation, support and troubleshooting.
• Office 365 setup, administration, Azure AD, MFA configuration.
• Good knowledge of Microsoft products and services.
• Windows Server experience (2008/2012/2016/2019).
• Networking knowledge: TCP/IP, DNS, DHCP, VLANs, WLAN/WAN/LAN.
• Wireless networking configuration and troubleshooting.
• Network cabling and infrastructure support.
• Ubiquiti products knowledge is advantageous.
• Helpdesk and ticketing system experience.
• Strong troubleshooting and problem-solving ability.

Responsibilities

• Provide day-to-day on-site IT support to hotel staff and management.
• Perform daily IT check-ins and proactive system monitoring.
• Troubleshoot hardware, software, networking, and connectivity issues.
• Escalate and coordinate with third-party vendors as needed.
• Track, manage, and follow up on support incidents to resolution.
• Maintain documentation and ticket updates via helpdesk.
• Assist with IT infrastructure improvements and projects.
• Report daily to hotel management and account manager.
• Collaborate with remote support team for escalations and backups.
• Support hotel departments and restaurant locations across the property.
• Setup and support AV/conferencing equipment for meetings and events.
• Ensure conferencing and presentation systems function during startup periods.
• Perform first-line troubleshooting on hotel AV systems.

Skills

End-user support

Windows troubleshooting

Office 365 administration

Azure AD / MFA

Networking basics

Helpdesk

Ticketing system

Troubleshooting

Guest-facing service

Tools

Microsoft 365 admin portal

Azure AD

Active Directory

Windows Server

Wi‑Fi tools

Ubiquiti knowledge

Hospitality software (Micros POS, Opera PMS)

Job description

RESPONSIBILITIES

• Provide day-to-day on-site IT support to hotel staff and management.
• Perform daily departmental IT check-ins and proactive system monitoring.
• Troubleshoot and resolve hardware, software, networking, and connectivity issues.
• Escalate and coordinate with third-party vendors where required.
• Track, manage, and follow up on support incidents until resolution.
• Maintain accurate documentation and ticket updates via the helpdesk system.
• Assist with IT infrastructure improvements and special projects.
• Report daily to hotel management and the company account manager.
• Work closely with the company’s remote support team for escalations and backup support.
• Provide support to various hotel departments and restaurant locations situated across the property.
• Setup and support AV and conferencing equipment for meetings, conferences, and events hosted at the hotel.
• Be available during conference startup periods to ensure all conferencing and presentation systems are functioning correctly.
• Perform first-line troubleshooting and fault identification on hotel audio and AV systems when failures occur.

REQUIREMENTS

• Valid South African Driver’s License with own reliable transport required.
• Essential Skills & Experience
  • One or more of the following would be beneficial: A+ and/or N+ and/or MCSE / MCITP and/or Microsoft 365 Certifications.
  • 3–5+ years’ experience in an IT support or systems support role
  • Strong desktop and end-user support experience
  • Microsoft Windows desktop installation, support, and troubleshooting
  • Office 365 setup, administration, Azure AD, and MFA configuration
  • Good understanding of Microsoft products and services
  • Windows Server experience (2008/2012/2016/2019)
  • Networking knowledge including:
    • TCP / IP
    • DNS
    • DHCP
    • VLANs
    • WLAN / WAN / LAN environments
  • Wireless networking configuration and troubleshooting
  • Network cabling and infrastructure support
  • Experience with Ubiquiti products will be advantageous
  • Helpdesk and ticketing system experience
  • Strong troubleshooting and problem-solving ability
• Advantageous Experience
  • Microsoft Exchange Server 2013/2016 and/or Exchange Online administration and support
  • Strong Microsoft 365 administration experience, including:
    • User onboarding and offboarding
    • Microsoft 365 user and license management
    • Azure AD / Entra ID administration
    • Group and permissions management
    • MFA configuration and support
    • Performing day-to-day administrative tasks within the Microsoft 365 tenant
  • Hospitality industry IT support experience
  • Exposure to hotel property management and point-of-sale systems, including:
    • Micros POS
    • Opera PMS
  • Experience supporting users in fast-paced, customer-facing environments
  • Familiarity with hospitality networking environments, guest Wi-Fi infrastructure, and shared business systems
  • Previous experience working with third-party hospitality software vendors and service providers
  • Basic AV, conferencing, and audio system support experience within a hospitality or conference environment
• Additional Notes
  • This is a client-facing role within a professional hospitality environment. Candidates should be dependable, technically capable, well presented, and comfortable interacting directly with hotel guests, management, staff, and third-party vendors.
  • The successful candidate will form part of a larger support team and will receive backup and escalation assistance from other technicians employed by the company. A ticketing system will be used to manage support requests, tasks, reporting, and performance measurement.