IT Support Technician

Digital Outsource Services; Cape Town; Presencial; ZAR 134.000 - 201.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Free daily meal

Free on-site gym

Group life cover

Medical aid subsidy

Work from home allowance

Referral bonus

Retirement annuity subsidy

Descripción de la vacante

Digital Outsource Services is seeking an IT Support Technician in Cape Town to provide hands-on technical support for desktops and laptops. You will configure software, assist users via chat and Jira, and troubleshoot through Teams and remote sessions while monitoring infrastructure with Grafana, Kibana, and Nagios.

The role requires 2+ years in IT, A+ and Azure AZ-900, a valid licence, and the ability to work shifts. Dell-related hardware knowledge is a plus.

Formación

• A+ and Azure AZ-900 qualifications are required.
• Minimum of 2 years' IT experience, preferably in desktop support.
• Valid driver's licence and own vehicle.
• Ability to work shifts.

Responsabilidades

• Install, configure, maintain and troubleshoot user workstations and laptops.
• Ensure correct software is loaded, including Intune.
• Provide front-line desktop support via chat or Jira.
• Troubleshoot via Teams and remote desktop.
• Monitor infrastructure and escalate alerts (Grafana, Kibana, Nagios).
• Support Office 365 and Exchange on‑prem/Online.
• Administer Microsoft Entra and Active Directory.
• Manage user rights via group membership.
• Support corporate and call centre applications.
• Diagnose and fix hardware problems and replace parts.

Conocimientos

Communication skills

Cross-functional teamwork

Project management

Attention to detail

Adaptability

Educación

A+ certification

Azure AZ-900

Herramientas

Intune

Grafana

Kibana

Nagios

Office 365

Exchange

Active Directory

Microsoft Entra

Descripción del empleo

IT Support Technician

Provide professional technical support to meet the needs of the organization.

Responsibilities

• Installing, configuring, maintaining and troubleshooting user workstations and laptops on company infrastructure.
• Ensuring correct software is loaded onto the user’s machine before delivery, including use of Intune and understanding its general functionality.
• Front‑line desktop support via chat or Jira Service Management initiated requests.
• Troubleshoot problems via Teams, in‑person remote desktop technologies.
• Company infrastructure monitoring and proper escalation of alerts on systems such as Grafana, Kibana and Nagios.
• Office 365, Exchange on‑prem and Exchange 365 support.
• Microsoft Entra and Active Directory administration.
• User rights management via group membership changes in Active Directory and Entra.
• Support, troubleshoot and issue escalation for corporate and call centre applications.
• Diagnose and fix hardware problems and replace hardware parts as required.
• Knowledge of printers, networks, Wi‑Fi, Bluetooth, hard drives and laptop internals.
• Good knowledge of Dell products.
• Keen learner, able to apply new technologies or methods as they become available.

This job description is not intended to be an exhaustive list of responsibilities. You may be required to complete other reasonable duties to achieve business objectives.

Essential Skills

• Strong verbal and written communication skills, with the ability to convey complex ideas clearly and effectively.
• Experience working collaboratively in cross‑functional teams, with a focus on achieving shared goals.
• Expertise in managing multiple projects simultaneously, with a track record of delivering on time and within scope.
• Exceptional attention to detail, ensuring high standards of quality in all outputs.
• Ability to adapt quickly to changing environments and priorities, maintaining effectiveness in dynamic situations.

IT Qualification & Experience

• Qualification in A+ and Azure AZ‑900.
• Minimum of 2 years’ experience in IT, preferably in a desktop support environment.
• Valid driver’s licence and own vehicle.
• Ability to work shifts.

Desirable Skills

• Further qualifications such as MCSE, N+ or Intune or Azure.
• Experience monitoring of systems.
• Additional role‑specific skills.

Values

• Adaptability
• Ownership and accountability
• Initiating action
• Resilience
• Team orientation
• Integrity
• Innovation

Benefits

• Free daily meal
• Free massages on site
• Free on‑site gym
• Group life cover
• Funeral fund benefit
• Financial services assistance
• Curro school fees benefit
• Income continuation benefit
• Leadership training
• Referral bonus
• Medical aid subsidy
• Free sleep coaching
• On‑site barista
• Retirement annuity subsidy
• Work from home allowance
• Team socials
• Other personal and professional benefits

Recruitment Process

Shortlisted candidates may need to complete an assessment. The position requires trust and honesty as it has access to customers' financial details; therefore a credit and criminal record check will be conducted. Qualification verification will also be performed. By applying, you grant permission for these checks.

If you do not hear from us within 2 weeks, please deem your application as unsuccessful.