IT Support Team Lead - SLA-Driven & Rollout Expert

PTP Integrated; Gauteng; On-site; ZAR 420,000 - 620,000; Full time

Job summary

PTP Integrated in Gauteng is seeking an IT Support Team Lead to guide the support group, troubleshoot issues, and ensure incidents meet SLA targets while coordinating software and hardware rollout projects.

The ideal candidate has a bachelor's degree or national diploma in ICT, MCSE/MCITP, A+/N+, and at least five years leading IT support. Proficiency with ITSM tools like ServiceNow, Jira Service Management, ManageEngine or Freshservice is required.

Qualifications

• Bachelor’s degree or National Diploma in ICT or equivalent.
• A+/N+ certification.
• MCSE/MCITP certification.
• 5 years minimum experience in leading an IT support team.

Responsibilities

• Troubleshoots and resolves IT issues.
• Ensures incidents are resolved against SLAs.
• Carry out software and hardware rollout projects.
• Resolve escalated or complex queries beyond the knowledge base.

Skills

IT leadership

Troubleshooting

Incident management

Rollout planning

SLA compliance

Microsoft Office proficiency

Data reporting & analytics

Education

Bachelor's / National Diploma in ICT

A+/N+

MCSE/MCITP

Tools

ServiceNow

Jira Service Management

ManageEngine

Freshservice

Workforce management tools

Reporting tools

Job description

PTP Integrated in Gauteng is seeking an IT Support Team Lead to guide the support group, troubleshoot issues, and ensure incidents meet SLA targets while coordinating software and hardware rollout projects.

The ideal candidate has a bachelor's degree or national diploma in ICT, MCSE/MCITP, A+/N+, and at least five years leading IT support. Proficiency with ITSM tools like ServiceNow, Jira Service Management, ManageEngine or Freshservice is required.