Desktop & Network Support Engineer — SLA-driven

Profile Personnel; Stutterheim; On-site; ZAR 250,000 - 350,000; Full time

Job summary

Profile Personnel is seeking an ICT Desktop Support Technician for a reputable manufacturing company in Stutterheim, Eastern Cape. The candidate will diagnose and resolve software and hardware issues while providing first-class customer service.

The ideal applicant should exhibit strong troubleshooting skills, attention to detail, and willingness to work flexible hours. This position plays a critical role in ensuring uninterrupted ICT services through effective incident management and documentation.

Qualifications

• Ability to troubleshoot hardware and application software issues.
• Good attention to detail and initiative.
• Excellent knowledge of Customer Service best practices.

Responsibilities

• Diagnose and resolve software and hardware issues across applications.
• Assist users with ICT desktop-related incidents.
• Take ownership of analyzing problems and implementing fixes.

Skills

CompTIA A+

N+

MTA Windows Operating System Fundamentals

MTA Windows Server Administration Fundamentals

MTA Networking Fundamentals

MCSA Windows Server Administration

Microsoft Windows Operating Systems

Microsoft Office Packages

VOIP, PABX’s, IP Cameras, and NVR’s

Microsoft Domain environments

Active Directory

Azure Active Directory

O365

Education

MCSE or Diploma in Information Systems

Job description

Profile Personnel is seeking an ICT Desktop Support Technician for a reputable manufacturing company in Stutterheim, Eastern Cape. The candidate will diagnose and resolve software and hardware issues while providing first-class customer service.

The ideal applicant should exhibit strong troubleshooting skills, attention to detail, and willingness to work flexible hours. This position plays a critical role in ensuring uninterrupted ICT services through effective incident management and documentation.