Enterprise Service Desk Analyst (Fs)

Scalableos; Johannesburg; On-site; ZAR 300,000 - 420,000; Full time

Job summary

Scalableos is seeking an Enterprise Service Desk Analyst to provide frontline support for Microsoft 365, Active Directory, Intune, Azure, and networking. You will troubleshoot across Windows Servers, DNS, DHCP, and TCP/IP while ensuring secure, reliable systems and high-quality client service.

Ideal candidates have a bachelor’s degree in IT or related field, 3 years of IT experience (2 with strong certs), and MS-900/AZ-900/AZ-104 certifications.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Minimum 3 years of IT experience (2 years acceptable with strong certifications).
• MS-900, AZ-900, AZ-104 certifications required.
• Strong client-facing communication skills.

Responsibilities

• Provide first and second-level support for Microsoft 365, Active Directory, Intune, and Azure.
• Troubleshoot and resolve issues related to Windows Servers, DNS, DHCP, and TCP/IP.
• Support client onboarding/offboarding processes, including user account and permissions management.
• Monitor systems, perform patching, and apply preventative maintenance.
• Document incidents, requests, resolutions, and technical processes accurately.
• Escalate complex issues to senior engineers or specialized teams as needed.
• Assist in the implementation of security initiatives, including MFA and endpoint protection.
• Provide professional, client-facing communication to ensure positive end-user experiences.
• Contribute to projects, migrations, and system improvements as required.

Skills

Microsoft 365

Active Directory

Intune

Azure

Networking fundamentals

DNS

DHCP

TCP/IP

Windows Servers

Education

Bachelor’s degree in Computer Science, Information Technology, or a related field

Tools

VMware

Job description

We are seeking a detail-oriented and client-focused Enterprise Service Desk Analyst to join our team. This role provides frontline support for Microsoft 365, Active Directory, Intune, Azure, and networking functions while ensuring stable, secure, and optimized systems for end users. The position requires strong troubleshooting skills, effective communication with clients, and the ability to deliver high-quality support in a fast-paced environment.

JOB RESPONSIBILITIES

• Provide first and second-level support for Microsoft 365, Active Directory, Intune, and Azure.
  
• Troubleshoot and resolve issues related to Windows Servers, DNS, DHCP, and TCP/IP.
  
• Support client onboarding/offboarding processes, including user account and permissions management.
  
• Monitor systems, perform patching, and apply preventative maintenance.
  
• Document incidents, requests, resolutions, and technical processes accurately.
  
• Escalate complex issues to senior engineers or specialized teams as needed.
  
• Assist in the implementation of security initiatives, including MFA and endpoint protection.
  
• Provide professional, client-facing communication to ensure positive end-user experiences.
  
• Contribute to projects, migrations, and system improvements as required.
  

QUALIFICATIONS

• Bachelor’s degree in Computer Science, Information Technology, or a related field (preferred).
  
• Minimum 3 years of IT experience (2 years acceptable with strong certifications).
  
• Technical proficiency in:
  
• Microsoft 365
  
• Active Directory
  
• Networking fundamentals (DNS, DHCP, TCP/IP)
  
• Microsoft certifications required: MS-900, AZ-900, AZ-104.
  
• Strong client-facing communication skills with the ability to explain technical issues to non-technical users.
  
• Prior experience in MSP or enterprise environments highly preferred.
  

JOB REQUIREMENTS

Must-Have Skills:

• Microsoft 365 administration and troubleshooting
  
• Active Directory account and group management
  
• Intune device and policy management
  

Nice-to-Have Skills:

• VMware administration
  
• MFA platforms (e.g., Duo, Okta, Microsoft MFA)
  
• Endpoint security and antivirus management
  
• Mac OS support
  

Attributes:

• Strong problem-solving, documentation, and time-management skills.
  
• Ability to work both independently and collaboratively within a team.
  
• Proactive, adaptable, and flexible in dynamic environments.