IT Support Intern: Troubleshoot, Maintain, and Learn

Digital Planet; Sandton; Hybrid; ZAR 180,000 - 300,000; Full time

Job summary

Digital Planet in Sandton seeks an IT Technician to provide technical support, maintain computer systems, networks and software across the organisation. Diagnose hardware and software issues, perform routine maintenance, manage network devices, ensure data backups and implement security measures to protect information.

The role focuses on minimizing downtime, guiding end-users, maintaining IT assets, and collaborating with colleagues to deliver reliable IT services and improved user productivity.

Qualifications

• Diagnose and resolve hardware issues.
• Perform routine system maintenance and updates.
• Provide end-user IT support and training.

Responsibilities

• Diagnose and troubleshoot hardware, software and network problems encountered by users.
• Provide timely assistance and resolutions to minimize disruption.
• Perform routine maintenance tasks such as system updates and software installations.
• Manage and maintain network infrastructure, devices, and access controls.
• Implement and maintain data backup solutions.
• Provide training and guidance to end-users on IT systems.
• Manage IT assets including hardware, software licenses and inventory.
• Contribute to maintaining a secure IT environment with antivirus and firewalls.

Skills

Troubleshooting hardware

Troubleshooting software

Troubleshooting network

Job description

Digital Planet in Sandton seeks an IT Technician to provide technical support, maintain computer systems, networks and software across the organisation. Diagnose hardware and software issues, perform routine maintenance, manage network devices, ensure data backups and implement security measures to protect information.

The role focuses on minimizing downtime, guiding end-users, maintaining IT assets, and collaborating with colleagues to deliver reliable IT services and improved user productivity.