IT Support Assistant

Wheco Group; Oos-Kaap; On-site; ZAR 180,000 - 210,000; Full time

Job summary

Wheco Group in South Africa is seeking an IT Support Assistant to provide hands-on technical support across our growing business operations. You will help staff stay connected and productive by resolving hardware and software issues and supporting system maintenance.

The role requires strong problem-solving, good communication, and the ability to work independently or as part of a team. Minimum matric, at least 1 year IT technician experience, and a valid driver’s license with willingness to

Qualifications

• Matric required; IT qualifications such as CompTIA A+/N+/S+ advantageous.
• Minimum 1 year IT Technician experience and PC hardware knowledge.
• Willingness to travel and a valid driver’s license required.

Responsibilities

• Provide first-line IT support to staff and resolve issues.
• Install, configure, and maintain computer hardware and software.
• Assist with network setup, troubleshooting, and diagnostics.
• Support data and systems management processes.
• Set up laptops/PCs for new employees and support IT projects.
• Respond to service requests and maintain IT infrastructure.

Skills

Problem-solving

Communication

Self-motivated

Attention to detail

Time management

Teamwork

Education

Grade 12

IT qualifications like CompTIA A+/N+/S+

Tools

Windows OS

Microsoft Office

PC hardware diagnostics

Job description

At Wheco, technology plays a critical role in supporting our people, systems, and operations. As our business continues to grow, we are committed to building strong internal IT capabilities that ensure our teams remain connected, productive, and supported. We are looking for a proactive IT Support Assistant who enjoys solving technical challenges, assisting users, and maintaining reliable IT infrastructure. If you are passionate about technology and delivering excellent support, this is an opportunity to join a dynamic environment where your contribution will make a real difference.

Join Wheco as an IT Support Assistant and provide hands-on technical support across our growing business operations.

Key Responsibilities:

• Provide first-line IT support to staff
• Install, configure, and maintain computer hardware and software
• Assist with network setup, troubleshooting, and diagnostics
• Support data and systems management processes
• Resolve IT-related issues and service requests
• Assist with laptop and PC setup for new employees
• Support ongoing IT projects and infrastructure improvements

Skills and Requirements:

• Strong problem-solving abilities
• Excellent communication and interpersonal skills
• Self-motivated and self-directed
• Strong attention to detail
• Effective time management skills
• Ability to work independently and as part of a team

Minimum Requirements:

• Grade 12 (Matric)
• Minimum 1 year IT Technician experience
• Knowledge of PC hardware and computer diagnostics
• Experience with Windows, Microsoft Office, and common business software
• Experience with PC/Laptop setup and troubleshooting
• Knowledge of network installations, setup, and diagnostics
• Valid driver's license (essential)
• Relevant IT qualifications such as CompTIA A+, N+, or S+ will be advantageous
• Own vehicle advantageous
• Must be willing to travel

Keep our business connected.