IT Service Desk Coordinator & Admin Specialist

iOCO Limited; Sandton; Presencial; ZAR 180.000 - 300.000; Jornada completa

Descripción de la vacante

iOCO Limited is seeking a highly organized, detail-oriented Call Coordinator Administrator with experience in an IT Service Desk or similar support environment. The ideal candidate will demonstrate excellent English communication skills, engage professionally with users, resolve queries, and provide high service standards.

Responsibilities include ticket management, administration, reporting, quality control, SLA management, and direct user communication verbally and in writing.

Formación

• 1-2 years of administrative work via Service Desk, Call Coordinating or similar.
• Fluent in English verbally and written.
• Self-sufficient and detail-oriented.
• Receptionist experience advantageous.
• Attention to detail and soft skills.

Responsabilidades

• Ticket management and administration.
• Reporting and quality control.
• SLA management and direct user communication.
• Work in an IT support environment.

Conocimientos

Ticket management

Administration

Reporting

Quality control

SLA management

User communication

Educación

Grade 12

ITIL Foundation

Herramientas

MS Office

Descripción del empleo

iOCO Limited is seeking a highly organized, detail-oriented Call Coordinator Administrator with experience in an IT Service Desk or similar support environment. The ideal candidate will demonstrate excellent English communication skills, engage professionally with users, resolve queries, and provide high service standards.

Responsibilities include ticket management, administration, reporting, quality control, SLA management, and direct user communication verbally and in writing.