Call Coordinator Administrator (iOCO0185)

iOCO Limited; Sandton; On-site; ZAR 180,000 - 300,000; Full time

Job summary

iOCO Limited is seeking a highly organized, detail-oriented Call Coordinator Administrator with experience in an IT Service Desk or similar support environment. The ideal candidate will demonstrate excellent English communication skills, engage professionally with users, resolve queries, and provide high service standards.

Responsibilities include ticket management, administration, reporting, quality control, SLA management, and direct user communication verbally and in writing.

Qualifications

• 1-2 years of administrative work via Service Desk, Call Coordinating or similar.
• Fluent in English verbally and written.
• Self-sufficient and detail-oriented.
• Receptionist experience advantageous.
• Attention to detail and soft skills.

Responsibilities

• Ticket management and administration.
• Reporting and quality control.
• SLA management and direct user communication.
• Work in an IT support environment.

Skills

Ticket management

Administration

Reporting

Quality control

SLA management

User communication

Education

Grade 12

ITIL Foundation

Tools

MS Office

Job description

We are seeking ahighly organised, detail-oriented, and self-sufficient Call Coordinator Administratorwith experience in an IT Service Desk or similar support environment. The successful candidate will demonstrate excellentverbal and written English communication skills, with the ability to engage professionally and effectively with users, resolve queries, and provide a consistently high standard of service. Strong attention to detail, computer literacy, and proficiency inMS Officeare essential, together with the ability to work independently and manage multiple priorities in a fast-paced environment.

What you'll do:

• Ticket Management,
• Administration,
• Reporting,
• Quality control,
• SLA Management,
• Direct User communication verbally and written.
• IT Support environment.

Your Expertise:

• 1-2 years of administrative work experiences via Service Desk, Call Coordinating or similar.
• Good communication skills and fluent in English verbally and written.
• Self-sufficient.
• Receptionist experience advantageous.
• Good communication skills and fluent in English verbally and written
• Attention to Detail
• Soft skills

Qualifications preferred:

• Qualification Essential
  • Grade 12
  • Computer and MS Office Literate (Administrative Certificate)
• Qualifications preferred
  • ITIL Foundation

Other information applicable to the opportunity:

• Contract position
• Location: Sandton
• Work environment:Office Building in Sasolburg, floors with access to stairs.
• Physical demands:Bound to sitting at a desk.
• Travel:Require valid driver’s license and own transport.

Why work for us?

If the daily grind makes you wonder if there's more to life than work, get ready to discover a professional journey that embraces excellence without compromise.

You've arrived at iOCO Infrastructure Services (iOCO IS), where we are all about delivering outstanding client experiences through sustainable, innovative IT infrastructure solutions that tackle business challenges head-on. Here you get to partner with clients, helping them conquer their business Goliaths while they focus on scaling their empires.

At our core, we're challengers, disruptors, and innovators. We're a community of skilled professionals with an ambitious spirit dedicated to providing for our clients while finding joy in the process. Our clients are at the heart of everything we do. Their satisfaction fuels our fire and propels us forward. We're talking about brainstorming sessions that sound like TED talks and spontaneous celebrations for achievements, big and small.

iOCO is an equal opportunity employer with an obligation to achieve its own unique EE objectives in the context of Employment Equity targets. Therefore, our employment strategy gives primary preference to previously disadvantaged individuals or groups.