IT Service Delivery Technician

Stonehage Fleming; Cape Town; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A financial services firm in Cape Town is looking for an IT Service Delivery Technician to provide end-user IT and infrastructure support. The ideal candidate will have a post-secondary qualification in IT and experience with Microsoft technologies. Responsibilities include supporting IT systems, assisting with hardware/software upgrades, and providing end-user training. The role involves full-time on-site support, Monday to Friday, starting at 08:00 am.

Qualifications

• Post-secondary qualification or apprenticeship in IT is required.
• Knowledge of Microsoft Core Technologies is mandatory.
• Experience with IT hardware and configuration is necessary.

Responsibilities

• Support end-user IT issues at the Cape Town site.
• Assist in the installation and upgrade of hardware and software.
• Maintain the integrity and security of IT systems.

Skills

Fluent in English

Customer service oriented

Team player

Technical skills with desktop hardware

Ability to train users

Education

Post-secondary qualification or apprenticeship in IT

Tools

Microsoft Windows Server

Microsoft Exchange

Active Directory

MS Office

Job description

Job Title: IT Service Delivery Technician

Location: Western Cape, Cape Town

Deadline: September 15, 2025

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The role provides end-user IT and Infrastructure Support at Stonehage Fleming’s Cape Town Office.

Working Relationships

Works within the IT Service Delivery Team and reports to the IT Service Delivery Manager.

Principal Elements and Accountabilities

• Support end-user issues at the Cape Town site, including IT systems and equipment such as servers, computers, video conferencing, security systems, copiers, scanners, printers, network cabling, and mobile devices.
• Assist in the installation and upgrade of hardware, software, and systems.
• Maintain the integrity and security of IT systems, minimizing damage and controlling access through security standards.
• Participate in end-user training.
• Monitor and troubleshoot IT systems.
• Maintain IT documentation and asset inventory.
• Ensure adherence to Group IT policies.
• Provide flexible support hours, including infrequent on-call support for specific events.
• Provide full-time on-site support at the Cape Town Office, Monday to Friday, from 08:00 am.

Qualifications and Experience

• Post-secondary qualification or apprenticeship in IT.
• Knowledge of Microsoft Core Technologies: Windows Server, Exchange, Active Directory, MS Office.
• Experience with email, communication and collaboration tools, video conferencing, and networking.
• Technical skills with desktop hardware and configuration, including computers, printers, scanners, copiers, and mobile devices.

Competencies, Skills, and Behaviors

• Fluent in English, both written and spoken; additional languages are an advantage.
• Enthusiastic about IT hardware and technology.
• Ability to train users individually and in groups.
• Team player with strong adherence to risk culture.
• Customer service oriented.
• Excellent communication skills, both written and verbal.