IT Operations Leader — Multi-Site, AI-Driven & Resilient

Mukuru; Cape Town; Híbrido; ZAR 900.000 - 1.800.000; Jornada completa

Descripción de la vacante

Mukuru is seeking an IT Operations Manager to lead the IT Operations team, delivering reliable IT services for about 1,500 staff across multiple countries. Hybrid, primarily office-based, with travel to offices as required.

You will own vendor relationships, budgets, risk, and drive the IT Operations roadmap with the IT Infrastructure Architect, including the adoption of AI tools and automation across IT Operations.

Formación

• Bachelor's degree in IT, computer science or related field.
• ITIL Foundation or higher would be advantageous.
• 8+ years' experience in IT operations or infrastructure.
• 4+ years managing technical teams.
• Hands-on experience with Microsoft 365, Entra ID, Intune and Azure.
• Experience managing outsourced network, connectivity and telephony providers.
• Experience managing IT Operations budgets and vendor contracts.
• Experience leading IT Operations across multiple sites or countries.
• Experience applying AI tools and automation within IT Operations is strongly preferred.
• Knowledge of POPIA would be advantageous.

Responsabilidades

• Lead the IT Operations department and ensure service delivery across offices and branches.
• Line manage the Lead Systems Engineer, Senior Systems Administrator and End User Services Manager.
• Act as the senior technical escalation point for IT Operations.
• Manage vendor relationships with MySky, ISPs, VoIP and PBX providers.
• Oversee connectivity, power resilience, and disaster recovery planning.
• Oversee IT deployment and decommissioning for offices and branches.
• Manage IT Operations budgets and device refresh budgets.
• Deliver the IT Operations roadmap with the IT Infrastructure Architect.
• Drive adoption of AI tools and automation in IT Operations.
• Plan recruitment and team capacity with HR.
• Collaborate with InfoSec, HR, Finance, Facilities and ZenDesk.

Conocimientos

Leadership

Stakeholder management

Vendor management

Strategic thinking

Analytical thinking

Decision making

Verbal and written communication

Composure under pressure

Commercial awareness

Educación

Bachelor's degree in IT or Computer Science

Herramientas

Microsoft 365

Entra ID

Intune

Azure

Descripción del empleo

Mukuru is seeking an IT Operations Manager to lead the IT Operations team, delivering reliable IT services for about 1,500 staff across multiple countries. Hybrid, primarily office-based, with travel to offices as required.

You will own vendor relationships, budgets, risk, and drive the IT Operations roadmap with the IT Infrastructure Architect, including the adoption of AI tools and automation across IT Operations.