Multi-Site IT Systems Administrator & Operations Lead

Network Finance; Durban; On-site; ZAR 350,000 - 520,000; Full time

Job summary

Network Finance is seeking a Systems Administrator in Durban to oversee day-to-day IT infrastructure, handle the service desk queue, and support field technicians across multiple sites. You will coordinate incidents, manage assets, and ensure security, access control, and DR readiness.

Role combines hands-on server, storage, and network administration with stakeholder communication, vendor management, and operational planning to keep critical systems available and secure in a retail environment.

Qualifications

• 3 to 5 years of experience in Systems Administration, Infrastructure Support, IT Operations, or related environment.
• Experience troubleshooting technical issues and coordinating with MSPs and vendors.
• Experience supporting users in a multi-site or distributed business environment is advantageous.

Responsibilities

• Coordinate and manage the IT support queue, prioritising incidents and requests while ensuring service levels are maintained.
• Lead operational response to major incidents and ensure effective stakeholder communication throughout issue resolution.
• Supervise and support field technicians, coordinating site visits, deployments, and preventative maintenance activities.
• Administer server, storage, virtualization, identity, collaboration, and endpoint management environments.
• Coordinate network, wireless, and connectivity troubleshooting with service providers and technology partners.
• Manage patching, user provisioning, access management, endpoint protection, and security-related activities.
• Monitor backup processes, disaster recovery readiness, and recovery testing procedures.
• Maintain IT asset registers, software inventories, warranty information, and lifecycle management records.
• Coordinate infrastructure changes, deployments, upgrades, and migration projects while ensuring operational readiness.
• Manage vendor relationships and ensure third-party providers meet agreed service commitments.

Skills

Server administration

Active Directory/Identity Management

Networking

Microsoft collaboration platforms

Security controls

Backup & Disaster recovery

Cybersecurity fundamentals

Team leadership / mentoring

Education

IT Diploma or Degree

Tools

Virtualisation technologies

Ticketing systems

Infrastructure monitoring

Asset management platforms

Remote support tools

Endpoint management

Job description

Network Finance is seeking a Systems Administrator in Durban to oversee day-to-day IT infrastructure, handle the service desk queue, and support field technicians across multiple sites. You will coordinate incidents, manage assets, and ensure security, access control, and DR readiness.

Role combines hands-on server, storage, and network administration with stakeholder communication, vendor management, and operational planning to keep critical systems available and secure in a retail environment.