IT Network Support (Dispatch) HOE

Brilliant Computers; Hoedspruit; On-site; ZAR 134,000 - 201,000; Full time

Job summary

Brilliant Computers in Hoedspruit, South Africa, seeks a Network Hands & Feet technician to perform onsite support and basic troubleshooting under remote guidance.

The role involves console access to devices, rack mounting, cabling, and reporting, with essential safety certificates required for access and operation at client sites.

Qualifications

• Must have working knowledge of network devices and basic troubleshooting.
• Ability to follow remote instructions precisely and perform basic checks.
• Ability to perform rack mounting and cabling to professional standards.

Responsibilities

• Provide onsite physical assistance to enable remote troubleshooting and remediation.
• Console connectivity to network devices (switch/router/firewall) as instructed by Remote Support Team.
• Provide physical access support and reporting (opening racks, locating devices/ports, power cycling as instructed).
• Coordinate with Remote Support Team for post-install verification and basic configuration actions as directed.

Skills

Basic network knowledge

Remote troubleshooting

Rack mounting

Cable management

Education

Certificate in Working at Heights

Medical Fitness Certificate

Tools

PuTTY

Anydesk

RJ45-to-USB

Terminal tools

Job description

Hoedspruit, South Africa | Posted on 02/11/2026

Network Hands & Feet

• Physical onsite assistance to enable remote troubleshooting and remediation.
• Console connectivity to network devices (switch/router/firewall) as instructed by the Remote Support Team.
• Providing physical access support to the Remote Support Team (e.g., opening racks, locating devices/ports, power cycling per instruction).
• Visual verification and reporting (LED status, link status, alarms, fan/power status, cabling condition).
• Engineer must have basic understanding of network devices sufficient to:
  • Identify network equipment types, ports, power supplies, uplinks, and patch panel layouts.
  • Follow remote instructions accurately (step-by-step) without deviating from approved
  • Perform basic checks: link lights, port mapping verification, cable reseat, label verification.

Network Device Rack & Stack

• Rack mounting/unmounting of network devices per site rules and safety practices.
• Patch and dress cables to basic professional standard (as instructed).
• Coordinate with Remote Support Team for post-install verification.

Basic Configuration

• Perform basic level initial actions (only as instructed by the Remote Support Team), such as:
  • Connecting console and granting remote access session (screen share/terminal access where applicable).
  • Executing clearly provided command steps (copy/paste) when approved.
  • Applying basic baseline actions (e.g., set management IP/VLAN) only when explicitly instructed and approved

Requirements

• Working at Heights Training Certificate
• Medical Fitness Certificate

Required Tools

• Laptop (Windows/macOS) with terminal tools (e.g., PuTTY/teams/Anydesk) and with full administrator right.
• Console cable (e.g., RJ45-to-USB/Serial as applicable) and required adapters
• Spare Patch Cord/Cable (5m) x 2
• Basic screwdriver kit (Phillips/flathead/torx as applicable)
• Basic cable testing tools for damage identification (e.g., cable tester; other basic testers)
• Crimping tool and cutter
• RJ45 terminator (surplus)
• Labelling Machine