IT Network (Support Dispatch) KIR

Brilliant Computers; Kirkwood; On-site; ZAR 100,000 - 167,000; Full time

Job summary

Brilliant Computers in Kirkwood, South Africa is seeking an on-site Network Hands & Feet role to support remote troubleshooting by providing physical access and basic device checks.

You will assist with rack mounting, patching cables, and basic configuration steps under instruction, ensuring clear communication with the Remote Support Team. Requirements include working at heights and medical fitness certificates.

Qualifications

• Basic understanding of network devices to identify equipment types, ports, and patch panel layouts.
• Ability to follow remote instructions step-by-step without deviation.
• Willingness to perform basic checks like link lights and port mapping verifications.

Responsibilities

• Provide physical onsite assistance to enable remote troubleshooting and remediation.
• Connect to network devices and grant remote access per instruction.
• Provide physical access support (rack access, locating devices/ports, power cycling).
• Report LED status, link status, alarms, and cabling conditions.

Skills

Basic network concepts

Following instructions

On-site physical troubleshooting

Education

Working at Heights Training Certificate

Medical Fitness Certificate

Tools

PuTTY/Teams/Anydesk

Console cable RJ45-USB/Serial

Cable testing tools

Laptop (Windows/macOS)

Basic screwdriver kit

Job description

Kirkwood, South Africa | Posted on 02/12/2026

Network Hands & Feet

• Physical onsite assistance to enable remote troubleshooting and remediation.
• Console connectivity to network devices (switch/router/firewall) as instructed by the Remote Support Team.
• Providing physical access support to the Remote Support Team (e.g., opening racks, locating devices/ports, power cycling per instruction).
• Visual verification and reporting (LED status, link status, alarms, fan/power status, cabling condition).

Engineer must have basic understanding of network devices sufficient to:

• Identify network equipment types, ports, power supplies, uplinks, and patch panel layouts.
• Follow remote instructions accurately (step-by-step) without deviating from approved.
• Perform basic checks: link lights, port mapping verification, cable reseat, label verification.

Network Device Rack & Stack

• Rack mounting/unmounting of network devices per site rules and safety practices.
• Patch and dress cables to basic professional standard (as instructed).
• Coordinate with Remote Support Team for post-install verification.

Basic Configuration

Perform basic level initial actions (only as instructed by the Remote Support Team), such as:

• Connecting console and granting remote access session (screen share/terminal access where applicable).
• Executing clearly provided command steps (copy/paste) when approved.
• Applying basic baseline actions (e.g., set management IP/VLAN) only when explicitly instructed and approved.

Requirements:

• Working at Heights Training Certificate
• Medical Fitness Certificate

Requirements

Required Tools

• Laptop (Windows/macOS) with terminal tools (e.g., PuTTY/teams/Anydesk) and with full administrator right.
• Console cable (e.g., RJ45-to-USB/Serial as applicable) and required adapters
• Spare Patch Cord/Cable (5m) x 2
• Basic screwdriver kit (Phillips/flathead/torx as applicable)
• Basic cable testing tools for damage identification (e.g., cable tester; other basic testers)