IT Infrastructure & Resilience Lead

Rewardsco; KwaZulu-Natal; On-site; ZAR 1,000,000 - 1,700,000; Full time

Benefits offered by this job

Kaelo Health Medical Insurance

Three in-house restaurants

Job summary

Rewardsco is seeking an experienced IT infrastructure leader to drive stability, security and resilience for a high-volume 24/7 contact centre environment. Reporting to CTO/IT Director, you will lead specialist teams, shape strategy and ensure systems and cloud platforms meet business needs.

You will manage hybrid on‑prem and cloud environments, own budgets and SLAs, and drive ITIL‑based incident/change management while aligning with POPIA, ISO 27001 and SOC 2 readiness.

Qualifications

• Bachelor's degree or NQF Level 7 diploma in IT or related field.
• At least one relevant professional certification (ITIL 4 Foundation, CCNP, Azure, AWS, or VMware VCP).
• 8-10+ years IT infrastructure experience, including 3-5 years leading technical teams across infrastructure, systems, networking or service desk functions.
• Experience managing hybrid environments, co-location facilities, public cloud platforms, infrastructure budgets and SLAs.
• Contact centre or BPO infra experience is a plus.

Responsibilities

• Develop and execute an IT infrastructure strategy and roadmap aligned with business objectives and growth.
• Lead infrastructure, network, systems, cloud, database and information security teams.
• Ensure availability, performance, capacity and reliability for 24/7 operations.
• Oversee hybrid environments spanning on-prem, co-location and public cloud.
• Drive network reliability across LAN/WAN, SD-WAN, firewalls, VPNs and SIP connectivity.
• Strengthen virtualization, storage, backup and disaster recovery capabilities.
• Own infrastructure security, access controls, patch management and compliance (POPIA, ISO 27001, SOC 2).
• Establish ITIL-based incident, problem and change management.
• Own budgets, vendor contracts and SLAs; drive cost-effective delivery.
• Lead business continuity and DR planning, testing and remediation.
• Identify risks and opportunities; translate into initiatives and investments.
• Communicate performance and risks to executives and clients; support bids and due diligence.
• Build high-performing teams through recruitment, coaching and support.

Skills

IT Infrastructure Leadership

Networking & Cloud

Information Security

ITIL & Service Management

Budget & Vendor Management

Incident & Change Management

Disaster Recovery Planning

Team Leadership

Executive Stakeholder Communication

Strategic Planning

Education

Bachelor's degree or NQF Level 7 diploma in IT or related field

ITIL 4 Foundation

CCNP

Azure Solutions Architect / AWS Solutions Architect / VMware VCP

Job description

Rewardsco is seeking an experienced IT infrastructure leader to drive stability, security and resilience for a high-volume 24/7 contact centre environment. Reporting to CTO/IT Director, you will lead specialist teams, shape strategy and ensure systems and cloud platforms meet business needs.

You will manage hybrid on‑prem and cloud environments, own budgets and SLAs, and drive ITIL‑based incident/change management while aligning with POPIA, ISO 27001 and SOC 2 readiness.