IT Operations Lead — Reliability, Security & On‑Call Leadership

Ecowize - Southern Africa; Milnerton; On-site; ZAR 900,000 - 1,300,000; Full time

Job summary

Ecowize - Southern Africa is seeking an IT Operations Lead to own day-to-day stability, performance, and security of our infrastructure. You will be the primary escalation point for operational issues and manage our vendor and consulting ecosystem.

You will establish an incident response framework, lead 24/7 coverage, and drive governance with MSPs and IT partners while guiding the internal service desk to technical ownership.

Responsibilities

• Establish and execute the incident response framework as primary escalation point.
• Act as the Crisis Commander for outages and safeguard the issue until escalation.
• Create and manage a 24/7 on-call rotation and monitoring coverage.
• Interface with MSPs and IT consultants to ensure SLAs are met.
• Mentor and manage the IT service desk team for autonomy and ownership.
• Translate operational data into weekly health metrics for Head of IT.
• Differentiate critical issues from noise to reduce EXCO escalations.
• Own day-to-day stability, performance, and security of Ecowize's infrastructure.
• Coordinate with IT Systems Owners on the health of business-critical applications.

Job description

Ecowize - Southern Africa is seeking an IT Operations Lead to own day-to-day stability, performance, and security of our infrastructure. You will be the primary escalation point for operational issues and manage our vendor and consulting ecosystem.

You will establish an incident response framework, lead 24/7 coverage, and drive governance with MSPs and IT partners while guiding the internal service desk to technical ownership.