Head Of It Infrastructure

Rewardsco; KwaZulu-Natal; On-site; ZAR 1,000,000 - 1,700,000; Full time

Benefits offered by this job

Kaelo Health Medical Insurance

Three in-house restaurants

Job summary

Rewardsco is seeking an experienced IT infrastructure leader to drive stability, security and resilience for a high-volume 24/7 contact centre environment. Reporting to CTO/IT Director, you will lead specialist teams, shape strategy and ensure systems and cloud platforms meet business needs.

You will manage hybrid on‑prem and cloud environments, own budgets and SLAs, and drive ITIL‑based incident/change management while aligning with POPIA, ISO 27001 and SOC 2 readiness.

Qualifications

• Bachelor's degree or NQF Level 7 diploma in IT or related field.
• At least one relevant professional certification (ITIL 4 Foundation, CCNP, Azure, AWS, or VMware VCP).
• 8-10+ years IT infrastructure experience, including 3-5 years leading technical teams across infrastructure, systems, networking or service desk functions.
• Experience managing hybrid environments, co-location facilities, public cloud platforms, infrastructure budgets and SLAs.
• Contact centre or BPO infra experience is a plus.

Responsibilities

• Develop and execute an IT infrastructure strategy and roadmap aligned with business objectives and growth.
• Lead infrastructure, network, systems, cloud, database and information security teams.
• Ensure availability, performance, capacity and reliability for 24/7 operations.
• Oversee hybrid environments spanning on-prem, co-location and public cloud.
• Drive network reliability across LAN/WAN, SD-WAN, firewalls, VPNs and SIP connectivity.
• Strengthen virtualization, storage, backup and disaster recovery capabilities.
• Own infrastructure security, access controls, patch management and compliance (POPIA, ISO 27001, SOC 2).
• Establish ITIL-based incident, problem and change management.
• Own budgets, vendor contracts and SLAs; drive cost-effective delivery.
• Lead business continuity and DR planning, testing and remediation.
• Identify risks and opportunities; translate into initiatives and investments.
• Communicate performance and risks to executives and clients; support bids and due diligence.
• Build high-performing teams through recruitment, coaching and support.

Skills

IT Infrastructure Leadership

Networking & Cloud

Information Security

ITIL & Service Management

Budget & Vendor Management

Incident & Change Management

Disaster Recovery Planning

Team Leadership

Executive Stakeholder Communication

Strategic Planning

Education

Bachelor's degree or NQF Level 7 diploma in IT or related field

ITIL 4 Foundation

CCNP

Azure Solutions Architect / AWS Solutions Architect / VMware VCP

Job description

Lead IT Infrastructure at Rewardsco | Strategy, Technology & Resilience

Rewardsco is looking for an experienced IT infrastructure leader to drive the stability, security and resilience of our technology environment.

Reporting to the Chief Technology Officer / IT Director, you will lead specialist technical teams, shape infrastructure strategy and ensure our systems, networks and cloud platforms support a high-volume, 24/7 contact centre environment.

This role will focus on strengthening infrastructure resilience, optimising hybrid environments and ensuring business continuity to support long-term growth.

What we need you to deliver

• Develop and execute an IT infrastructure strategy and roadmap aligned with business objectives, operational requirements and future growth.
• Lead infrastructure, network, systems, cloud, database and information security teams, driving accountability, technical performance and service delivery.
• Ensure the availability, performance, capacity and reliability of infrastructure supporting business-critical, 24/7 operations.
• Oversee hybrid infrastructure environments spanning on-premises servers, co-location facilities and public cloud platforms.
• Drive network reliability and performance across LAN/WAN, SD-WAN, firewalls, VPNs and voice-related infrastructure, including telephony, dialler platforms and SIP connectivity.
• Strengthen virtualisation, storage, backup and disaster recovery capabilities to minimise downtime and protect critical business services.
• Own infrastructure security, access controls, patch management, monitoring and compliance, ensuring alignment with POPIA requirements and readiness for ISO 27001 and SOC 2 audits.
• Establish effective incident, problem and change management practices in line with ITIL principles, ensuring critical incidents are managed decisively and lessons are translated into preventative improvements.
• Own infrastructure budgets, vendor relationships, technology contracts and service-level agreements, ensuring cost-effective delivery and measurable service performance.
• Drive business continuity and disaster recovery planning, testing and remediation to strengthen operational resilience.
• Identify infrastructure risks, capacity constraints and opportunities for improvement, translating these into prioritised initiatives and investment plans.
• Communicate infrastructure performance, technical risks and mitigation strategies to executive stakeholders and clients, including technical due diligence for bids and RFPs.
• Build and develop high-performing technical teams through effective recruitment, performance management, coaching and operational support planning.

Requirements

Who we are looking for

A proven IT infrastructure leader with extensive experience managing complex infrastructure environments, leading technical teams and ensuring the reliability and security of business-critical technology services.

You will bring strong technical knowledge across networking, server infrastructure, virtualisation, cloud, security, backup and disaster recovery, supported by the strategic capability to translate business requirements into practical infrastructure roadmaps.

Experience managing hybrid environments, co-location facilities, public cloud platforms, infrastructure budgets, vendor contracts and SLAs will be essential to your success.

You will hold a Bachelor's degree or NQF Level 7 diploma in IT, Computer Science, Information Systems, Engineering or a related field, together with at least one relevant professional certification, such as ITIL 4 Foundation, CCNP, Microsoft Azure, AWS Solutions Architect or VMware VCP.

We are looking for 8-10+ years of IT infrastructure experience, including 3-5 years leading technical teams across infrastructure, systems, networking or service desk functions.

Contact centre or BPO experience will be highly advantageous, particularly where infrastructure supports high-availability telephony, dialler systems, SIP trunks and continuous business operations.

Most importantly, you will be a decisive and accountable leader who can balance strategic planning with operational execution, lead effectively under pressure and make sound decisions during critical infrastructure outages.

What sets you apart

Your title and years of experience will get our attention.

The infrastructure environments you have led, the technical teams you have developed, the resilience improvements you have delivered and the critical incidents you have successfully managed will determine whether you are right for this role.

If you have the technical depth and leadership capability to strengthen a complex, business-critical IT environment and want to make a meaningful impact on infrastructure strategy and operational resilience, we want to hear from you.

Benefits

• Comprehensive health and wellness support, including free access to Kaelo Health Medical Insurance, financial wellness support, mental health counselling and an on-site pharmacy with an in-house nurse.
• Top-tier resources and amenities, including world-class technology, three in-house restaurants and access to discounted grocery staples.