IT Helpdesk Support

Intelligent Resourcing; Midrand; On-site; Confidential; Full time

Job summary

Intelligent Resourcing in Gauteng is seeking an IT Helpdesk Support team member to join our close-knit group of 11-50 professionals. You will troubleshoot, assist, and ensure seamless technology experiences for staff and clients, working in a fast-paced environment that rewards problem-solving and clear communication.

The role emphasizes independent time management, documenting interactions in the helpdesk system, and collaborating with the IT team to keep services running smoothly.

Qualifications

• Strong understanding of computer systems, mobile devices, and other tech products.
• Excellent verbal and written communication skills to effectively assist users.
• Problem-solving skills with the ability to troubleshoot and resolve issues quickly.
• Experience with helpdesk and IT support roles preferred.

Responsibilities

• Provide technical support and troubleshooting assistance for staff experiencing IT-related issues.
• Set up, configure, and maintain hardware, software, and network systems for new and existing employees.
• Monitor and respond quickly to incoming requests or issues reported by users via email, phone, or in-person.
• Document and track all support interactions and resolutions in the helpdesk system for future reference.
• Collaborate with other IT team members to ensure smooth operation of all technology services within the company.

Skills

Computer systems

Mobile devices

Communication skills

Problem-solving

Job description

Join the dynamic team at Intelligent Resourcing, a vibrant company in the heart of the business consulting and services industry. As an IT Helpdesk Support team member, you'll be part of our close-knit group of 11-50 talented professionals dedicated to providing top-notch solutions and support. Dive into a fast-paced environment where your tech skills will shine as you troubleshoot, assist, and ensure seamless technology experiences for our clients and team. We value creativity, collaboration, and a can-do attitude, making sure every day brings new challenges and opportunities for growth. At Intelligent Resourcing, we believe in empowering our employees to innovate and excel, ensuring that you're not just a cog in the machine but a vital part of our journey. If you're ready to make an impact while having fun along the way, we can't wait to welcome you aboard!

Tasks

• Provide technical support and troubleshooting assistance for staff experiencing IT-related issues.
• Set up, configure, and maintain hardware, software, and network systems for new and existing employees.
• Monitor and respond quickly to incoming requests or issues reported by users via email, phone, or in-person.
• Document and track all support interactions and resolutions in the helpdesk system for future reference.
• Collaborate with other IT team members to ensure smooth operation of all technology services within the company.

Requirements

• Strong understanding of computer systems, mobile devices, and other tech products.
• Excellent verbal and written communication skills to effectively assist users.
• Problem-solving skills with the ability to troubleshoot and resolve issues quickly.
• Experience with helpdesk and IT support roles preferred.
• Ability to work independently and manage time efficiently.