Dynamic IT Helpdesk Support Specialist

Intelligent Resourcing; Midrand; On-site; Confidential; Full time

Job summary

Intelligent Resourcing in Gauteng is seeking an IT Helpdesk Support team member to join our close-knit group of 11-50 professionals. You will troubleshoot, assist, and ensure seamless technology experiences for staff and clients, working in a fast-paced environment that rewards problem-solving and clear communication.

The role emphasizes independent time management, documenting interactions in the helpdesk system, and collaborating with the IT team to keep services running smoothly.

Qualifications

• Strong understanding of computer systems, mobile devices, and other tech products.
• Excellent verbal and written communication skills to effectively assist users.
• Problem-solving skills with the ability to troubleshoot and resolve issues quickly.
• Experience with helpdesk and IT support roles preferred.

Responsibilities

• Provide technical support and troubleshooting assistance for staff experiencing IT-related issues.
• Set up, configure, and maintain hardware, software, and network systems for new and existing employees.
• Monitor and respond quickly to incoming requests or issues reported by users via email, phone, or in-person.
• Document and track all support interactions and resolutions in the helpdesk system for future reference.
• Collaborate with other IT team members to ensure smooth operation of all technology services within the company.

Skills

Computer systems

Mobile devices

Communication skills

Problem-solving

Job description

Intelligent Resourcing in Gauteng is seeking an IT Helpdesk Support team member to join our close-knit group of 11-50 professionals. You will troubleshoot, assist, and ensure seamless technology experiences for staff and clients, working in a fast-paced environment that rewards problem-solving and clear communication.

The role emphasizes independent time management, documenting interactions in the helpdesk system, and collaborating with the IT team to keep services running smoothly.