IT Helpdesk Support

CallForce; Johannesburg; On-site; ZAR 180,000 - 360,000; Full time

Job summary

CallForce is seeking IT support personnel to assist operations with helpdesk requests and to manage tickets in a timely manner. The role requires handling incidents, raising deviations to the Head of IT, and ensuring IT protocols are followed across the organization.

The candidate should be proficient in C++, C#, Java, and .NET, with a strong focus on customer service and problem resolution. This position may involve on-site responsibilities and collaboration with other IT teams.

Qualifications

• Experience handling helpdesk tickets and IT support requests.
• Familiarity with ticketing systems and incident management.
• Strong problem-solving and communication skills.

Responsibilities

• Support operations and other support services with helpdesk requests.
• Attend to tickets logged in a timely and efficient manner.
• Raise any deviations with the Head of IT.
• Ensure employees are adhering to IT protocols.

Skills

C++

C#

Java

.NET

Job description

Job Details

• Location: All Regions
• Languages: C++, C#, Java, .Net
• Distance options: Any, 5 km, 10 km, 20 km, 30 km, 40 km, 100 km, 100+ km
• Contract: Contract, Full Time, Part Time

Responsibilities

• Support operations and other support services with helpdesk requests.
• Attend to tickets logged in a timely and efficient manner.
• Raise any deviations with the Head of IT.
• Ensure employees are adhering to IT protocols.