It Helpdesk Intern — Windows & Networking Support

Company : Belgotex; Pietermaritzburg; Remote; ZAR 300,000 - 480,000; Full time

Job summary

Belgotex seeks a Remote Network Support Engineer to join a distributed technical team. You will diagnose and resolve network issues, implement configuration changes, and help maintain high availability from your home office or approved locations.

The role requires networking knowledge, console access experience, and a willingness to travel to client sites as needed. Strong communication and independent work at customer sites are essential.

Qualifications

• Bachelor's degree or Diploma in Computer Science, Information Technology, Network Engineering, or a related field.
• 2+ years hands-on experience supporting enterprise network infrastructure.
• Basic knowledge of TCP/IP, VLANs, switches, routers, and firewalls.
• Experience with console connections and network device installation.
• Familiarity with structured cabling and patch panels.
• Ability to follow technical instructions accurately and work within documented procedures.
• Strong troubleshooting and problem-solving skills.
• Excellent communication skills and ability to work effectively with remote technical teams.
• Ability to travel to customer locations when required.
• Working at Heights Training Certificate and Medical Fitness Certificate.

Responsibilities

• Provide physical onsite assistance to enable remote troubleshooting and remediation.
• Connect to network devices via console as instructed by the Remote Support Team.
• Assisting with rack mounting, cabling, and post-install verification.
• Visual verification and reporting of status, alarms, and connectivity.

Skills

Enterprise network support

TCP/IP knowledge

VLANs

Switches/Routers/Firewalls

Console connections

Troubleshooting

Remote teamwork

Travel readiness

English communication

Education

Bachelor's degree or Diploma in Computer Science/IT/Network Engineering

Tools

PuTTY

Console software

MS Teams/Zoom/Webex

Job description

Hands & Feet (H&F) Support

• Physical onsite assistance to enable remote troubleshooting and remediation.
• Console connectivity to network devices (switch/router/firewall) as instructed by the RemoteSupport Team.
• Providing physical access support to the Remote Support Team (e.g., opening racks, locating devices/ports, power cycling per instruction).
• Visual verification and reporting (LED status, link status, alarms, fan/power status, cabling condition).

Network Hands & Feet

• Identify network equipment types, ports, power supplies, up links, and patch panel layouts.
• Follow remote instructions accurately (step-by-step) without deviating from approved runbooks.
• Perform basic checks: link lights, port mapping verification, cable reseat, label verification.

Network Device Rack & Stack

• Rack mounting/unmounting of network devices per site rules and safety practices.
• Patch and dress cables to basic professional standard (as instructed).
• Coordinate with Remote Support Team for post-install verification.

Basic Configuration

• Perform basic level initial actions (only as instructed by the Remote Support Team).
• Connecting console and granting remote access session (screen share/terminal access where applicable).
• Executing clearly provided command steps (copy/paste) when approved.
• Applying basic baseline actions (e.g., set management IP/VLAN) only when explicitly instructed and approved.

Job Requirements

Bachelor's degree or Diploma in Computer Science, Information Technology, Network Engineering, or a related field (preferred).

2+ years of hands‑on experience supporting enterprise network infrastructure.

Basic knowledge of networking concepts, including TCP/IP, VLANs, switches, routers, and firewalls.

Experience with console connections and network device installation.

Familiarity with structured cabling and patch panels.

Ability to follow technical instructions accurately and work within documented procedures.

Strong troubleshooting and problem‑solving skills.

Excellent communication skills and ability to work effectively with remote technical teams.

Ability to work independently at customer sites.

Willingness to travel to customer locations when required.

Working at Heights Training Certificate.

Medical Fitness Certificate.

Required Tools

16 Gb Usb drives with FAT32 compatibility, console cables and good internet connectivity modem.

Good internet connection.

Laptop (with console software like PuTTY) and proper console drivers.

Pen drive Minimum: 4 to 8GB without any data (May be required to format).

Console Cable - RJ45-to-USB (For Cisco C9300L-24P).

Console cable - RJ45-to-USB-C.

Console cable - RJ45-to-mini-USB.

Multimeter (to check power output if needed).

Laptop – MS Teams, Zoom, Putty ,Webex.

Cat5 cable (Straight 1, Crossover cable 1).

4G Connection Dongle.

Basic Screwdriver Kit.

PPE Kits.

Preferred Qualifications

Cisco CCNA or equivalent networking certification.

Experience supporting Cisco, Juniper, HPE/Aruba, Fortinet, Palo Alto, or similar networking equipment.

Experience working in data centers or enterprise network environments.

Familiarity with ITIL processes and ticketing systems.

Key Skills

• Proficient in English Language
• Network Device Installation
• Hands & Feet Support
• Rack & Stack
• Structured Cabling
• Console Access
• Switches, Routers & Firewalls
• Basic Network Configuration
• Hardware Troubleshooting
• Communication & Customer Service
• Documentation & Reporting

Our client is seeking a highly skilled and motivated Remote Network Support Engineer to join their distributed technical team. In this role, you will provide critical remote support for network infrastructure, ensuring high availability and optimal performance for our diverse client base. You will be instrumental in diagnosing and resolving complex network issues, implementing configuration changes, and contributing to the overall stability of our network environments from your home office. This position is ideal for an experienced professional who excels in a remote setting, possesses strong analytical skills, and is dedicated to delivering exceptional technical support to clients across various time zones, working remotely from Welkom or any approved location.

About the Role

Our client is seeking a highly skilled and motivated Remote Network Support Engineer to join their distributed technical team. In this role, you will provide critical remote support for network infrastructure, ensuring high availability and optimal performance for our diverse client base. You will be instrumental in diagnosing and resolving complex network issues, implementing configuration changes, and contributing to the overall stability of our network environments from your home office. This position is ideal for an experienced professional who excels in a remote setting, possesses strong analytical skills,