Tech Officer: Jnr Customer Engineer (FS)

BCXP; Pretoria; On-site; ZAR 180,000 - 240,000; Full time

Job summary

BCXP in Pretoria seeks a Tech Officer: Jnr Customer Engineer (FS) to provide routine hardware service and remote diagnostics under supervision, ensuring contract SLAs are met for our clients.

You will install and maintain hardware and software, use CMDB tools, and support colleagues remotely while adhering to installation plans and safety standards. Local travel and extended hours may be required.

Qualifications

• Minimum 2 years’ experience in attending to and installing hardware solutions in a Retail Environment
• Certifications such as CompTIA, MCSA/MCSE, Linux LPIC(1 and 2) or equivalent would be advantageous
• Willingness to travel locally and possess a valid driver’s license
• Flexibility to work extended hours when required

Responsibilities

• Maintain the configuration management system and CMDB using appropriate OS, hardware, tools, and documentation
• Perform full range of hardware/software installation, operation, and control tasks per instructions
• Follow installation plans and verify items match plans and instructions
• Provide remote support to technicians and customers using tools like Remedy
• Drive SLA performance and ensure service levels are met

Skills

ICT Knowledge

Problem solving

Customer Service

Teamwork

Education

NQF 4: Grade 12 National Diploma

Job description

Select how often (in days) to receive an alert:

Tech Officer: Jnr Customer Engineer (FS)

Reports to: Ops Manager: Onsite Operations (M/S6)

Core Description

Provision of routine hardware service, or ‘remote’ diagnostic activities, under close supervision, ensuring achievement of contract service levels with the contracted clients.

Key Deliverables / Primary Functions

• Continuously use appropriate operating systems, hardware, tools and/or paper documentation to maintain the configuration management system, including the configuration management database (CMDB)
• Successfully perform the full range of defined tasks associated with operating and controlling of installed hardware and software on a continual basis
• Ensure effective and efficient execution of all tasks and procedures to agreed levels of service or specific requirements
• Agreed plans or instructions to install or remove items of hardware and/or software (typically those requiring greatest expertise in installation) are followed. In addition, tracking and checking the necessary items to ensure that these are as described in the instructions or plans.
• Continually install or remove hardware and/or software by using supplied installation instructions and tools and following agreed standards
• Support fellow technicians telephonically using remote tools and customer software packages i.e. remedy.
• Diligently drive SLA

Core Functional Skills & Capabilities

ICT Knowledge

Problem solving

Customer Service

Teamwork

Core Behavioural Competencies

Working with people

Following instructions & procedures

Applying expertise & Technology

Culture Match

Job Match

Minimum Qualifications

NQF 4: Grade 12 National Diploma

Additional Education -Preferred /Advantage

Experience

Minimum 2-years’ experience in attending to, and installing of, hardware solutions within the Retail Environment

Certifications

COMPTIA

Microsoft Systems Associate or Engineer (MCSA or MCSE);

Linux LPIC (1 and 2), Certified Linux Administrator or CompTIA Linux+.

Professional Memberships in Relevant Industry

Level of Engagement & Span of Control

Special Requirements / Employment Condition

Required to travel locally

Drivers Licence and Reliable Vehicle - both required

Ability to work extended /long hours as and when required