IT Engineer

Boardroom Appointments; Kathu; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Boardroom Appointments is seeking an IT Support professional in Kathu to classify, prioritise and escalate requests. You will work with cross-functional teams to resolve faults and communicate progress clearly to clients.

The role requires 2–3 years in IT support, fluent English, and certifications such as A+ and N+. On-site work in the Northern Cape is expected.

Qualifications

• Education: IT-related certificates and degrees as listed.
• Certifications: A+ and N+ recognized.
• Experience: 2–3 years in related IT support.
• Language: fluent English required.

Responsibilities

• Analyzing and interpreting requests to classify, prioritise, and escalate correctly.
• Collaborate with teams to ensure quick fault resolution and keep user updated.
• Address client issues professionally and promptly.
• Track and update logged requests.
• Provide Service Desk / Server / Desktop Support.
• Troubleshoot hardware and software issues around Microsoft and Linux.
• Research and resolve day-to-day problems.

Skills

Experience 2-3 years

English fluency

Education

Higher Certificate in IT

Higher National Diploma in Technology

Bachelor's Degree in IT

A+ and N+ Certification

Job description

• Higher Certificate in IT / Higher Certificate in Information Systems
• Higher National Diploma in Technology
• Bachelor's Degree in IT (advantageous)
• A+ and N+ Certification
• 2-3 years experience in related field
• Speak English fluently

Responsibilities

• Analyzing and interpreting the requests to ensure the classification, prioritization, and escalation of the requests are correct.
• Work closely with other teams to ensure the quick resolution of faults and that the user and/or client are kept updated on the progress of the resolution of the fault.
• Addressing the issues logged by the clients in a professional and timely fashion.
• Tracking and updating logged requests.
• Service Desk / Server / Desktop Support
• Ability to troubleshoot hardware and software issues around Microsoft and Linux technologies
• Ability to research and solve problems/challenges on a day-to-day basis