IT Applications Reliability & Support Specialist

Impronics Technologies; Johannesburg; On-site; ZAR 520,000 - 760,000; Full time

Job summary

A technology solutions company based in Johannesburg seeks an Application Support Specialist to ensure the reliability and optimal performance of business applications. Responsibilities include proactive system monitoring, incident resolution, and user support. The ideal candidate has a Bachelor's degree in IT and extensive experience with application support. Certifications in ITIL and COBIT are required. The position offers an opportunity to enhance system integrations and contribute to continuous improvement initiatives.

Qualifications

• At least three (3) years’ experience in application support or systems administration.
• Demonstrated experience supporting enterprise platforms like ERP and CRM.
• Hands-on experience in application troubleshooting and configuration.

Responsibilities

• Monitor and resolve application incidents promptly.
• Coordinate system patches, updates, and vendor communication.
• Provide second-line support to business users and log service requests.

Skills

Application lifecycle management

ITIL service operations

SQL development

PowerShell

Python

Education

Bachelor’s degree in Information Technology, Computer Science, or Software Engineering

ITIL Foundation certification

COBIT 2019 or ISO/IEC 20000 certification

Vendor certifications (e.g., Microsoft, Oracle)

Tools

Jira

ServiceNow

Job description

A technology solutions company based in Johannesburg seeks an Application Support Specialist to ensure the reliability and optimal performance of business applications. Responsibilities include proactive system monitoring, incident resolution, and user support. The ideal candidate has a Bachelor's degree in IT and extensive experience with application support. Certifications in ITIL and COBIT are required. The position offers an opportunity to enhance system integrations and contribute to continuous improvement initiatives.