Enterprise Application Support Engineer

Impronics Technologies; Gauteng; On-site; ZAR 360,000 - 450,000; Full time

Job summary

Impronics Technologies in Gauteng, South Africa, seeks an Application Support Specialist to ensure the performance of business applications through effective support and monitoring. The candidate must have a Bachelor's degree in IT or related fields, and at least three years of relevant experience with ERP, SQL databases, and user support. This role includes managing application configurations, system updates, and providing second-line support to users.

Qualifications

• At least three years’ experience in application support or systems administration.
• Experience supporting enterprise platforms like ERP, CRM, or similar.
• Hands-on experience in application troubleshooting and configuration.

Responsibilities

• Monitor, diagnose, and resolve application incidents in a timely manner.
• Coordinate patches and system updates.
• Provide second-line technical support to business users.

Skills

Application troubleshooting

SQL databases

User support

ITIL practices

PowerShell

Python

Education

Bachelor’s degree in Information Technology, Computer Science or Software Engineering

COBIT 2019 or ISO/IEC 20000 certification

Tools

Jira

ServiceNow

Job description

Impronics Technologies in Gauteng, South Africa, seeks an Application Support Specialist to ensure the performance of business applications through effective support and monitoring. The candidate must have a Bachelor's degree in IT or related fields, and at least three years of relevant experience with ERP, SQL databases, and user support. This role includes managing application configurations, system updates, and providing second-line support to users.