It And Crm Support Specialist

Confidential; Johannesburg; On-site; ZAR 334,800 - 558,000; Full time

Job summary

Confidential is seeking an IT & CRM Support Specialist to join their FX brokerage team in Johannesburg. This role is suitable for an individual experienced in IT support and CRM administration, focusing on day-to-day operational tasks, user management, and technical support.

The ideal candidate will be adept at configuring systems, troubleshooting issues, and supporting CRM functionalities. Familiarity with the FX, CFD, or Online Trading sectors is a plus.

Qualifications

• Experience in IT Support, CRM Administration, or similar roles is required.
• Knowledge of the FX, CFD, or Online Trading industry is advantageous.
• Familiarity with user management in CRM systems is essential.

Responsibilities

• Manage CRM users and permissions.
• Support CRM operations and configurations.
• Provide technical support and troubleshoot issues.

Skills

IT Support

CRM Administration

Problem-solving

Communication Skills

Tools

Microsoft 365

Windows

CRM Systems

Job description

We are looking for an IT & CRM Support Specialist to join our FX brokerage team in Johannesburg.

This role is ideal for someone with experience in IT support and CRM administration who can assist with day-to-day technical tasks, user management, and CRM operations.

Responsibilities

• Create and manage CRM users, permissions, and access levels
• Support CRM operations and assist with basic configurations
• Set up employee accounts, email addresses, and system access
• Configure workstations, laptops, and business software
• Provide technical support to employees
• Troubleshoot hardware, software, and connectivity issues
• Support onboarding and offboarding from an IT perspective
• Coordinate with CRM and technology providers when needed

Requirements

• Previous experience in IT Support, CRM Administration, or a similar role
• Experience within the FX, CFD, FinTech, or Online Trading industry is an advantage
• Familiarity with CRM systems and user management
• Basic knowledge of Microsoft 365, Windows, and networking
• Good problem-solving and communication skills