INTERNAL SALES SUPERVISOR

Dante Personnel; Roodepoort; Sur place; ZAR 420 000 - 540 000; Plein temps

Résumé du poste

Dante Personnel in Roodepoort, South Africa seeks an experienced supervisor to oversee daily customer-facing operations within Internal Sales. You will manage orders and quotations, guide staff performance against KPIs, and ensure service standards are consistently met.

Export coordination experience is a plus, and strong communication is essential. The role emphasizes leadership, process optimization, and accountability, with a focus on maintaining excellent customer satisfaction and smooth

Qualifications

• 3–5 years’ experience in customer service, internal sales, and/or operations
• 3 years supervisory experience of a team essential
• Strong organisational and people management skills
• Excellent communication skills (written and verbal)
• Ability to problem solve and perform under pressure
• High attention to detail and accountability
• Oversee daily operational activities of all customer-facing support functions, ensuring service excellence and efficiency
• Assist Internal Sales Manager with management and KPI guidance of staff

Responsabilités

• Supervise day-to-day customer service operations, including order and quotation processing
• Export coordination and showroom/front-desk functions
• Ensure service standards and turnaround times are met; promptly resolve operational issues
• Support the Internal Sales Manager with staff performance, KPIs, and guidance

Connaissances

People management

Communication skills

Problem solving

Attention to detail

Organisation

Export coordination

Description du poste

Minimum requirements:

• 3–5 years’ experience in customer service, internal sales, and/or operations
• 3 years previous supervisory experience of a team essential
• Strong organisational and people management skills
• Export coordination experience is advantageous
• Excellent communication skills (written and verbal)
• Ability to problem solve and perform under pressure
• High attention to detail and accountability
• Support the Internal Sales Manager by overseeing/managing the daily operational activities of all customer-facing support functions, ensuring service excellence, operational efficiency, and effective team performance
• Assist Internal Sales Manager with management and guidance of employees with regards to performance, KPIS, staff management etc
• Supervise day-to-day customer service operations, including order and quotation processing, export coordination, case management, and front-desk/showroom functions
• Ensure service standards are consistently maintained, turnaround times are achieved, and operational issues are identified, addressed, and resolved promptly to maintain customer satisfaction and business continuity