Internal Sales

Quest Staffing Solutions; Chatsworth; On-site; ZAR 74,000 - 98,000; Full time

Job summary

Quest Staffing Solutions seeks an Internal Sales Agent for a 3-month contract in Chatsworth, KwaZulu-Natal. The role focuses on inbound order processing, capturing orders accurately, coordinating dispatch, and addressing customer queries with professionalism.

The ideal candidate has sales experience, strong customer service skills, and solid administrative abilities. Working hours are 08:00–17:00, Monday to Friday, with the potential for extension based on performance.

Qualifications

• Grade 12 or Matric Certificate required.
• Experience in sales (inbound/outbound) with strong customer service and order processing skills.
• Excellent telephone etiquette and communication abilities.
• Computer literate with good data-capturing skills.

Responsibilities

• Receive and process customer orders telephonically.
• Accurately capture orders onto the relevant system.
• Coordinate and arrange dispatch of customer orders.
• Follow up on order status and customer requirements.
• Handle customer queries and resolve issues professionally.
• Maintain accurate records of customer interactions and orders.
• Liaise with internal departments to ensure efficient service delivery.
• Provide excellent customer service at all times.

Skills

Sales experience

Customer service

Order processing

Administrative skills

Telephone etiquette

Data entry

Attention to detail

Problem-solving

Education

Grade 12 / Matric Certificate

Tools

CRM software

MS Excel

Job description

Internal Sales Agent (3-Month Contract)

Location: Chatsworth, KwaZulu-Natal

Contract Duration: 3 Months (Potential for Permanent Employment Based on Performance)

Working Hours: Monday to Friday, 08:00 to 17:00

Rate: R32p/h

Job Summary

Our client is seeking a professional and customer-focused Internal Sales Agent to join their team in Chatsworth. The successful candidate will be responsible for managing inbound customer orders, processing orders accurately, coordinating dispatch requirements, and handling customer queries efficiently.

This is an excellent opportunity for candidates who enjoy working in a fast-paced environment and providing exceptional customer service.

Key Responsibilities

• Receive and process customer orders telephonically.
• Accurately capture orders onto the relevant system.
• Coordinate and arrange dispatch of customer orders.
• Follow up on order status and customer requirements.
• Handle customer queries and resolve issues professionally.
• Maintain accurate records of customer interactions and orders.
• Liaise with internal departments to ensure efficient service delivery.
• Provide excellent customer service at all times.

Minimum Requirements

• Grade 12 / Matric Certificate.
• Previous experience in Sales (Inbound or Outbound), strong Customer Service, Order Processing, and strong administrative skills.
• Strong telephone etiquette and communication skills.
• Computer literate with good data capturing skills.
• Ability to work under pressure and manage multiple tasks.
• Excellent attention to detail and accuracy.
• Strong problem-solving skills and customer-focused approach.

Location Requirements

Candidates must:

• Reside in Chatsworth or surrounding areas with easy access to Chatsworth; or
• Have reliable transport and be able to travel daily to the Chatsworth branch without difficulty.

Please note that employees will be required to report directly to the Chatsworth branch and no company transport is provided.

Nature of the Role

• Inbound order processing role.
• No cold calling required.
• No outbound sales activities.
• Focus on receiving and processing customer orders.

Remuneration

• Market-related salary.
• Commission may be considered based on performance and company discretion.

Employment Opportunity

This position is offered on a 3-month contract basis. Candidates who demonstrate strong performance, reliability, and a positive work ethic may be considered for extension.

Recruitment & Vetting Process

• Suitable candidates will be shortlisted and interviewed.
• Successful candidates will be required to undergo criminal, qualification and/or credit checks in line with company requirements.