Internal Key Accounts Broker

Network Recruitment; Johannesburg; On-site; ZAR 350,000 - 520,000; Full time

Job summary

Network Recruitment is seeking a skilled insurance professional to manage a large client portfolio and deliver high-quality service. You will oversee renewals, endorsements, underwriting tasks, and client consultations, ensuring compliance and accurate processing of refunds and amendments.

The role requires strong communication, attention to detail, and the ability to multitask in a busy environment across Personal and Commercial Lines.

Qualifications

• Matric and RE5 are essential prerequisites for this role.
• A financial services qualification (NQF 4) would be advantageous.
• Two years underwriting experience in short-term insurance is required.

Responsibilities

• Manage a portfolio of approximately 300 existing clients.
• Build and maintain strong client relationships through proactive engagement and service delivery.
• Monitor and manage unpaid premiums, ensuring timely follow-up and resolution.
• Manage policy renewals, ensuring policies are reviewed, updated, and renewed efficiently.
• Prepare and present renewal options, policy alternatives, and recommendations.
• Implement and drive client retention initiatives to maintain portfolio value.
• Process policy endorsements and amendments accurately and within required timelines.
• Conduct underwriting activities, including risk assessment and rating.
• Obtain and compare quotations from various insurers to ensure competitive cover and pricing.
• Generate quotations for new business opportunities within the existing client base.
• Conduct daily telephonic and virtual client consultations regarding policy requirements, renewals, endorsements, and cover adjustments.
• Provide professional guidance on policy terms, excess structures, risk exposure, and insurance solutions.
• Handle policy cancellations and implement retention measures where appropriate.
• Coordinate policy-related requirements such as tracking device installations and valuations.
• Process refunds accurately and timeously.
• Ensure ongoing compliance with all regulatory and legislative requirements.

Skills

Client focus

Relationship building

Communication skills

Attention to detail

Time management

Results driven

Problem solving

Accountability

Negotiation skills

Adaptability

Compliance awareness

Team collaboration

Education

Matric (Grade 12)

RE5 qualification

NQF Level 4 qualification in Financial Services

Job description

Key Responsibilities

• Manage a portfolio of approximately 300 existing clients.
• Build and maintain strong client relationships through proactive engagement and service delivery.
• Monitor and manage unpaid premiums, ensuring timely follow-up and resolution.
• Manage policy renewals, ensuring policies are reviewed, updated, and renewed efficiently.
• Prepare and present renewal options, policy alternatives, and recommendations.
• Implement and drive client retention initiatives to maintain portfolio value.
• Process policy endorsements and amendments accurately and within required timelines.
• Conduct underwriting activities, including risk assessment and rating.
• Obtain and compare quotations from various insurers to ensure competitive cover and pricing.
• Generate quotations for new business opportunities within the existing client base.
• Conduct daily telephonic and virtual client consultations regarding policy requirements, renewals, endorsements, and cover adjustments.
• Provide professional guidance on policy terms, excess structures, risk exposure, and insurance solutions.
• Handle policy cancellations and implement retention measures where appropriate.
• Coordinate policy-related requirements such as tracking device installations and valuations.
• Process refunds accurately and timeously.
• Ensure ongoing compliance with all regulatory and legislative requirements.

Job Experience and Skills Required

• Matric (Grade 12).
• RE5 qualification (essential).
• NQF Level 4 qualification in Financial Services would be advantageous.
• Minimum 2 years' underwriting experience.
• Experience in both Personal Lines and Commercial Lines insurance.
• Previous brokerage experience would be advantageous.
• Strong understanding of short-term insurance products and underwriting processes.
• Excellent administrative and organisational skills.
• Strong communication and relationship management abilities.
• Ability to multitask and manage a high-volume client portfolio.
• Strong attention to detail and commitment to service excellence.

Competency Requirements

• Client Focus
• Relationship Building
• Communication Skills
• Attention to Detail
• Time Management
• Results Driven
• Problem Solving
• Accountability
• Negotiation Skills
• Adaptability
• Compliance Awareness
• Team Collaboration