Internal Insurance, Medical Aid And Claims Administrator (Northcliff)

The Recruitment Pig; Gauteng; On-site; ZAR 152,000 - 182,000; Full time

Job summary

The Recruitment Pig in Northcliff, Johannesburg is seeking an Internal Insurance, Medical Aid and Claims Administrator to join our client’s team. You will handle claims, update policy details, and support daily operations to ensure top-grade service.

Ideal candidates have Grade 12, proven admin experience in claims handling and policy servicing, strong Excel skills, and excellent English. On-site role with a salary from R15K monthly, based on qualifications and experience.

Qualifications

• Grade 12 or equivalent qualification.
• Proven administrative experience in claims handling and policy servicing.
• Strong Excel skills and office software proficiency.
• Excellent written and spoken English.
• Detail-oriented with ability to meet deadlines.

Responsibilities

• Process insurance claims across medical, life and investment portfolios.
• Schedule daily appointments and prepare meeting files.
• Update client policy details and add dependents.
• Handle premium adjustments and policy changes.
• Submit intermediary paperwork and signed consent letters.
• Arrange Vitality health check visits at network pharmacies.
• Upload digital documents and resolve monthly payment queries.

Skills

Administrative experience

Excel

Communication

Education

Grade 12 (Matric)

Tools

Microsoft Excel

Email management

Digital document signing

Job description

Internal Insurance, Medical Aid and Claims Administrator

• Location: Northcliff, Johannesburg

• Salary: From R15K per month, based on qualifications, skills, and experience.

The Company

Our client is a well-established and respected independent financial advisory practice based in Johannesburg. They provide top-quality medical aid, life assurance, investment, and short-term insurance solutions to their clients. Joining their friendly team offers you great job stability, continuous learning, and positive future career growth.

The Opportunity

This exciting role lets you use your insurance administration experience to make a real difference. You will enjoy great daily teamwork, dedicated management support, and chances to build new workplace skills. Your hard work will help keep operations running smoothly and ensure clients receive world-class service.

Job Description

• Process individual and group insurance claims quickly across medical, life, and investment portfolios.
• Manage daily appointment scheduling and prepare meeting files for the senior financial advisory team.
• Update client policy details, including new bank accounts, debit order dates, and adding dependents.
• Handle policy changes such as premium adjustments, paid-up requests, and international travel certificates.
• Submit and track important intermediary appointment paperwork and signed client consent letters.
• Help book and track client Vitality health check visits at local network pharmacies.
• Assist the friendly operations team by uploading digital signature documents and resolving monthly payment queries.

What You Need to Apply

• Grade 12 (Matric) certificate or equivalent qualification.
• Proven administrative experience in submitting claims handling and policy servicing within financial services.
• Good administration skills and use of Excel.
• Good practical knowledge of medical aid, gap cover, or insurance products.
• Strong computer skills, especially with Microsoft Excel, email management, and digital document signing.
• Clear and professional verbal and written communication skills in everyday English.
• Neat organization skills, strong attention to detail, and the ability to meet monthly deadlines.
• A positive attitude, a helpful team spirit, and a genuine willingness to learn and grow.