Insurance Customer Service Specialist (Multi-Channel)

Oneplan.co.za; Sandton; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Oneplan Insurance is hiring Customer Service Representatives to support our client base across health insurance, gap cover and pet insurance. The role involves day-to-day client support across inbound voice calls, WhatsApp, and email to deliver an exceptional customer experience.

You will handle policy enquiries, updates, basic claims capturing, and work with claims, underwriting, sales and operations to resolve questions promptly.

Qualifications

• Matric / Grade 12 required.
• 1–2 years’ experience in call centre support or insurance servicing preferred.
• Experience in insurance, healthcare, or financial services advantageous.
• Strong written and verbal communication skills essential.
• Ability to work across multiple systems.

Responsibilities

• Handle inbound customer service enquiries professionally and efficiently.
• Assist clients with policy enquiries and general product information.
• Policy amendments and updates; basic claims capturing.
• Respond to inbound WhatsApp, email, and digital communication within SLAs.
• Work with claims, underwriting, sales and operations while maintaining quality and compliance.

Skills

Customer service

Call centre

Insurance administration

Medical aid/health insurance servicing

Communication skills

Multitasking

Problem solving

Team player

Empathy

Education

Matric / Grade 12

Job description

Oneplan Insurance is hiring Customer Service Representatives to support our client base across health insurance, gap cover and pet insurance. The role involves day-to-day client support across inbound voice calls, WhatsApp, and email to deliver an exceptional customer experience.

You will handle policy enquiries, updates, basic claims capturing, and work with claims, underwriting, sales and operations to resolve questions promptly.