Insurance Complaints Specialist

AtripleA recruitment & temps; South Africa; Sur place; ZAR 132 022 - 158 137; Plein temps

Résumé du poste

A recruitment agency based in South Africa is seeking a Clerk: Complaints to manage and resolve client complaints in accordance with their Complaint Resolution Policy. The ideal candidate will have a Matric qualification and 2 years of experience in the Insurance Industry, with strong knowledge of complaint resolution processes. Responsibilities include administrative support, prioritizing complaint workflows, and communicating effectively with clients. Competitive salary offered.

Qualifications

• 2 years of experience in the Insurance Industry.
• Knowledge of regulatory frameworks such as LTIA, FAIS, and FICA.

Responsabilités

• Provide administrative support for effective handling of complaints.
• Prioritize workflows to ensure complaints are addressed within standards.
• Draft and send standard correspondence regarding complaints.

Connaissances

Knowledge in complaints resolution

Attention to detail

Communication skills

Formation

Matric

Description du poste

A recruitment agency based in South Africa is seeking a Clerk: Complaints to manage and resolve client complaints in accordance with their Complaint Resolution Policy. The ideal candidate will have a Matric qualification and 2 years of experience in the Insurance Industry, with strong knowledge of complaint resolution processes. Responsibilities include administrative support, prioritizing complaint workflows, and communicating effectively with clients. Competitive salary offered.