Insurance Claims Supervisor

Placements24; Sandton; Hybrid; ZAR 420,000 - 600,000; Full time

Benefits offered by this job

Hybrid work model

Medical aid

Retirement fund

Professional growth

Training programs

Laptop and phone

Generous annual leave

Job summary

Placements24 is partnering with a respected insurance company in Sandton, Gauteng to hire an Insurance Claims Supervisor. You will lead a team of claims handlers, ensuring timely processing and high service standards while driving performance improvements.

The role offers a hybrid work model with a focus on coaching, compliance, and collaboration with underwriting and legal to resolve complex claims and deliver client satisfaction.

Qualifications

• Bachelor's degree in Insurance or related field.
• Minimum 5 years in insurance claims handling, with at least 2 years in leadership.
• Strong leadership, communication and interpersonal skills.
• Proficiency in claims management software and MS Office.
• Experience in a hybrid work environment and ability to manage pressure.

Responsibilities

• Supervise and motivate a team of claims handlers.
• Oversee daily claims department operations for efficiency.
• Monitor KPIs and SLAs.
• Handle escalated claims issues.
• Conduct performance reviews and provide feedback.
• Ensure accurate processing and verify coverage.
• Train new team members and develop staff.
• Identify process improvements to enhance efficiency.
• Maintain compliance with policies and regulations.
• Collaborate with underwriting and legal for seamless claims management.
• Allocate workloads and manage resources.

Skills

Leadership

Communication

Analytical skills

MS Office

Claims software

Education

Bachelor's degree in Insurance or related field

Tools

Claims software

Microsoft Office

Job description

About the Role

Our client, a respected insurance company, is seeking a dynamic Insurance Claims Supervisor to join their team in **Sandton**, Gauteng. This role involves overseeing a team of claims handlers, ensuring efficient and accurate claims processing, and maintaining high standards of customer service. You will be responsible for managing workloads, providing guidance and training to your team, and resolving escalated claims issues. The position operates under a hybrid work model, offering a combination of office-based collaboration and remote work flexibility. This is an ideal opportunity for an experienced claims professional looking to step into a supervisory role and make a significant impact on team performance and client satisfaction.

Key Responsibilities

• Supervise, mentor, and motivate a team of insurance claims handlers.
• Oversee the daily operations of the claims department, ensuring efficiency and adherence to procedures.
• Monitor team performance against key performance indicators (KPIs) and service level agreements (SLAs).
• Handle and resolve complex or escalated customer claims issues.
• Conduct regular performance reviews and provide constructive feedback to team members.
• Ensure accurate and timely processing of claims, including verification of coverage and policy terms.
• Train new team members and provide ongoing professional development for the existing team.
• Identify areas for process improvement and implement solutions to enhance efficiency and customer satisfaction.
• Maintain compliance with all company policies and relevant insurance regulations.
• Liaise with other departments, such as underwriting and legal, to ensure seamless claims management.
• Manage team resources and allocate workloads effectively.

Requirements

• A Bachelor's degree or relevant tertiary qualification in Insurance or a related field.
• Minimum of 5 years of experience in insurance claims handling, with at least 2 years in a leadership or supervisory role.
• Strong understanding of insurance policies, claims processes, and regulatory requirements.
• Excellent leadership, communication, and interpersonal skills.
• Proven ability to manage and motivate a team.
• Strong analytical and problem-solving skills with meticulous attention to detail.
• Proficiency in claims management software and Microsoft Office Suite.
• Experience working within a hybrid work environment, demonstrating adaptability and self-management.
• Ability to handle pressure and make sound decisions.
• Customer-focused approach with a commitment to service excellence.

Benefits

• Competitive salary and potential for performance-based bonuses.
• Hybrid work arrangement offering flexibility.
• Comprehensive medical aid and retirement fund benefits.
• Opportunities for professional growth and career advancement within the company.
• Ongoing training and development programs.
• A supportive and collaborative team environment.
• Generous annual leave allowance.
• Exposure to a wide variety of claims scenarios.
• Company laptop and mobile phone.
• Stability within a well-established insurance organization.